Assistant Front Office Manager

About the Role Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? Keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more. Responsibilities and Authorities Always treat guests with courtesy and respect in a variety of situations. Displays honesty and integrity. Oversee the Front Office Department – Lobby Hosts. Conduct pre‑shift meetings. Communicate effectively to staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings. Motivate and develop team members. Maximize room sales, room revenue and profit. Deliver outstanding service and create memorable experiences. Specific Duties Manages day‑to‑day operations, ensuring quality, standards, and meeting the expectations of guests on a daily basis. Supervise and support Front Desk Agents and other guest service staff, ensuring adherence to hotel policies, procedures, and service standards. Handle guest check‑ins and check‑outs in a timely and efficient manner, addressing any special requests, inquiries, or issues. Ensure that all guests receive personalized, professional, and prompt service from the Front Desk team. Embrace and effectively live Arlo Hotels values and culture. Take personal ownership of resolving service issues and creating memorable guest experiences. Lead by example, demonstrating professionalism, attention to detail, and superior customer service. Monitor guest feedback, including online reviews, surveys, and direct feedback, and implement corrective actions where necessary. Create and maintain a positive and motivated work environment, fostering teamwork, collaboration, and communication across the department. Ensure work is completed to include shift closings, room deposits and refunds. All necessary paperwork is completed. Maintain prompt, courteous, and professional communication to quickly resolve all guest inquiries. Conduct performance reviews with reporting team members. Communicate effectively to staff using tools such as pre‑shift briefings, orientation, activities, short take‑training, and developmental reviews. Manage same‑day rooms inventory and rate yielding. Complete other duties as assigned by the Director of Front Office. Demonstrate scheduling flexibility to support business levels, staffing needs, and overall hotel operations. Education Hospitality Diploma or Degree preferred. Minimum 2–3 years in a management position. Knowledge Hospitality or customer service. Opera experience. #J-18808-Ljbffr Arlo Hotels