Member Services Representative
Airetel Staffing, Inc.
Member Services Representative
One of Airetel Staffing's valued clients is looking for a Member Services Representative located in Fort Worth, TX.
Job Purpose
Responsible for daily functions associated with direct payments and funds transfers at American Airlines Credit Union.
Principal Duties and Responsibilities
- Perform general ledger balancing
- Coordinate return items with members, outside vendors, Client Bank and other institutions
- Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
- Work member cases/activities assigned
- Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
- Log, research and make necessary general ledger, account adjustments and/or returns
- Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
- Research and verify incoming and outgoing funds transfer information
- Communicate with vendor to process funds transfers
- Understand and be familiar with outgoing and incoming funds transfer laws
- Verify members for outgoing funds transfers, and Client verifying and releasing funds transfers
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Top Requirements
- Banking/credit union experience
- Knowledge of wire transfers
- Ability to handle high volume of phone calls this person will be assisting customers on the phone
- Ability to be in the office every day (there will be no remote work)
Minimum Qualifications
- High school diploma or GED
- Intermediate Excel and Word experience
Preferred Qualifications
- Previous customer/member service experience
- Previous banking or Credit Union experience
Knowledge, Skills & Abilities
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
- Ability to effectively communicate with all levels, both verbally and in writing
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high volume pressure
- Ability to cross-train and perform any role assigned within department
- Ability to interact professionally with all employees and members
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to effectively prioritize work and meet deadlines
- Ability to work extended hours in support of business needs
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Vacancy posted 3 days ago
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