Branch Administrator

Carolina Cat Team Position

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Branch Administrator will provide excellent customer service and perform various functions within a Branch. This individual must be someone that will jump in and help with all departments and wear many hats to help the branch achieve its goals and service our customers.

Essential Functions

• Answers and screens telephone calls, takes messages, provides information, or redirects calls as appropriate. Receives and directs visitors.
• Front Door Reception for Sales & Service, including sales of small parts, product warranty registration and check-in of service items to repair shop.
• Guest reception of customers, visitors, upper-level executives, etc. Create a welcoming environment for all visitors.
• Schedules and maintains calendar of appointments, meetings, and travel itineraries; coordinates related arrangements.
• Opens, sorts, and distributes incoming mail; assembles correspondence for mailing.
• Reconcile petty cash as necessary.
• Order office supplies and oversee machine maintenance as necessary.
• Assist employees with internal HR questions (benefits and payroll) when called upon.
• Assist with accounts receivable functions.
• Maintains appropriate records, files, documentation, etc.
• Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• High school degree, associate's degree from two-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
• Previous experience working in a fast-paced environment, preferably in a service-oriented industry.
• Ability and desire to learn new systems and industry specific language.
• Strong customer service and communication skills.
• Key Required Traits: Organization skills, follow through, decision-making ability, multi-tasking

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We Are An Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.