Carrier Coordinator

Experienced Carrier Coordinator In West Warwick, Ri

At Virginia Transportation, we believe our people are the driving force behind our success. As a leading auto hauling company, we're committed to building a team of passionate professionals who share our vision of becoming the best in the industry.

Every role at Virginia Transportation is essential to achieving our goals. Whether you're a seasoned industry veteran or just starting your career, you'll find opportunities to grow and excel in a supportive, team-oriented environment.

We offer a competitive compensation package including comprehensive benefits to support your well-being and financial security. Enjoy competitive wages, free or reduced healthcare coverage, medical, dental, and vision insurance, paid training, multiple bonus opportunities, paid time off, a generous birthday incentive, company-paid short-term disability, a 401k with company match, company-paid life insurance, and a family-like atmosphere. Join us as we redefine the auto hauling industry.

The Carrier Coordinator is responsible for supporting all freight brokering activities, including coordinating with outside carriers and Independent Contractors as needed. This role plays a crucial part in driving operational excellence while maintaining and adding seamless logistics processes.

What is the Carrier Coordinator responsible for?

New Carrier Review & Setup

• Documentation Review: Review new and existing carrier documentation (COIs, Brokerage agreements, etc.) through RMIS. Must know insurance requirements and understand basic policies.
• Communication: Coordinate with carriers and insurance agents regarding document requirements.
• System Management: Help maintain active carrier profiles in EveryFleet through RMIS.
• Onboarding: Distribute application links to prospective carriers through RMIS.

Operational & Dispatch

• Load Management: Review carrier loads every morning and update as needed. Assign and dispatch loads to carriers effectively.
• Tracking & ETA: Communicate with carriers on ETAs and update Operations/Dealer Relations regarding any delays.
• Relationship Building: Understand carrier needs and preferred lanes while building and maintaining long-term relationships.
• Carrier Support: Work with carriers for specific load coverage and educate them on the EveryFleet Admin Portal and Driver app.
• Efficiency: Collaborate with regional dispatchers to develop the most efficient loads for carrier and VTC needs.
• System Accuracy: Input client data accurately, provide updates to clients, and ensure correct dates/times are updated client apps.
• Market Analysis: Update the Secondary Market sheet with carriers, dates, and times.
• Network Expertise: Maintain a thorough understanding of the VTC contracted network and client applications.

What knowledge, skills and abilities are required for the Carrier Coordinator role?

• Experience: 3–5 years of relevant dispatch or brokerage experience is required.
• Technical Proficiency: Strong computer skills, including Microsoft Office (Word, Excel, Outlook) and an aptitude for learning systems like EveryFleet and RMIS.
• Communication: Persuasive communication and interpersonal skills; ability to influence positive behavior with drivers and brokers.
• Critical Thinking: Strong analytical and decision-making skills to evaluate alternatives based on cost, customer expectations, and needs.
• Organization: High attention to detail with the ability to prioritize and organize information under pressure.
• Problem Solving: Excellent math and conflict-resolution skills, maintaining a professional demeanor during shipment issues.
• Flexibility: Comfortable in a fast-paced, high-call-volume environment; must be able to handle emergency calls after standard business hours.

What are the physical demands of the Carrier Coordinator role?

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
2. While performing the duties of this job, the employee is required to sit/stand for most of his/her job duties. There is the need to frequently walk and sit. There will be a great deal of standing, stooping, kneeling, bending, lifting and reaching for some of his/her job duties. This position is expected to climb steps, ladders, and maneuver through narrow spaces like the cab of a tractor trailer and auto hauler trailer decks. The job requires working out in the elements 90% (+/-) of the time, this includes wet floors, changing temperatures, and slippery conditions.
3. Visual requirements include reading off a computer screen as well as printed materials. A high degree of dexterity is required due to frequent use of a telephone console.
4. Verbal and auditory requirements include the ability to communicate clearly over the telephone as well as in person.
5. There is a moderate level of grasping, lifting, pushing and/or pulling of objects of more than 25 lbs.
6. This Job Description is intended to describe the general content of and requirements for the performance of this position. The omission of specific statements of duties does not exclude them for the position if the work is similar, related or a reasonable requirement of the position. Additional duties may be assigned, and requirements may vary from time to time.

What is the FLSA status of the Carrier Coordinator role?

The FLSA status of this position is: Non-Exempt.

The Carrier Coordinator will report to the Chief Commercial Officer.

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