Facilities Manager

Facilities Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this opportunity involves:

As a Facilities Operations Manager at JLL, you'll lead the operational strategy and facilities management for a complex, high-security portfolio across multiple sites. This role places you at the center of delivering seamless facilities operations, ensuring compliance, and building trusted relationships with key stakeholders. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and in this role, you'll do just that by driving continuous improvement initiatives and shaping operational outcomes that matter. You'll be responsible for overseeing all aspects of facilities management—from planned maintenance and critical asset monitoring to vendor coordination and workplace health and safety compliance. Your strategic mindset will guide operational excellence while your collaborative approach ensures smooth coordination between JLL teams, client site leads, and service providers. You'll be the go-to expert for ensuring properties meet all regulatory requirements, managing risk, and maintaining business continuity across the portfolio.

An overview of the role:

• Develop and execute operational strategies that align with client objectives, ensuring consistency, compliance, and operational excellence across the entire portfolio
• Build and maintain strong relationships with key stakeholders, including client leadership, site leads, and functional teams, acting as a trusted advisor and operational partner
• Oversee the management of facilities and services contracts, planned and routine maintenance activities, asset registers, and compliance with all maintenance requirements and statutory obligations
• Manage repairs and service requests across multiple trades (electrical, plumbing, HVAC), maintain critical asset registers, and develop specialized maintenance and monitoring programs to protect essential infrastructure
• Deliver operational and financial reporting, and ensure workplace health, safety, and environmental compliance across all properties

Sounds like you? This is what we are looking for:

• Minimum 5 years of experience in facilities management with a proven track record of managing multi-site facilities operations in high-security environments
• Demonstrated superior stakeholder management skills with the ability to engage confidently with senior external clients and internal teams, coupled with excellent verbal and written communication abilities
• Strong business and financial acumen, including budget management, cost optimization capabilities, and experience handling client sensitivities with sound judgment on escalation
• Comprehensive knowledge of health, safety, and environmental (HS&E) requirements, regulatory compliance frameworks, and vendor management for specialized services
• Tertiary qualification in Building, Engineering, Facility Management, or Business Administration preferred, with a self-motivated and adaptable approach to managing multiple priorities in rapidly changing situations

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ514458

Location:

Remote –Canberra, ACT, Melbourne, VIC, Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!