IT Support Specialist II

Join a Team That Powers Innovation

At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services-from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more.

We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact.

Role summary

Intermediate support role with greater independence, improved troubleshooting capability, and broader exposure to systems, infrastructure, and operational support functions.

Primary characteristics

Can handle common issues with less oversight
Demonstrates stronger judgment and diagnostic ability
Contributes beyond intake into resolution and low-risk technical execution
Serves as the bridge between front-line support and administrative tracks

Core responsibilities

Independently resolve a broader range of user and endpoint issues
Perform basic Active Directory, Microsoft 365, and access administration tasks
Assist with workstation, server, and infrastructure support activities
Participate in backup checks, patch validation, and system monitoring follow-up
Escalate issues with stronger diagnostics and technical context
Maintain documentation and support operational consistency across the POD

Expected focus

Independent support execution
Better diagnostics
Low-risk administrative tasks & Operational reliability

Location: Midlothian, VA

Pay range: 22.00 - 25.00

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.