Network Support Specialist

Network Support Specialist

In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base has grown significantly, you will be working closely with our Global Head of Customer Support in Malaysia as well as our GSC team in Arnhem and USA.

What's on Your Plate?

Provisioning

• Equipment preparation - stage, configure, and test routers before deployment to customers
• Deployment - work with field engineers to bring services live and support router installations on customer locations
• Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
• Managing technical testing and virtual global support via different messaging apps based on clients' location

Incident Resolution

• First-level basic troubleshooting
• Taking ownership and managing incident resolution for any network support matters with diligence and professionalism according to our SLA from beginning to end
• Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via concise and professional email
• Providing on-demand technical support via remote and joining troubleshooting conference calls when required
• Collaborating with network support engineers, most likely from different time zones, to solve network malfunctions

If You:

• have a good understanding of IP networking fundamentals and routing protocols
• have problem-solving skills on basic network issues
• have Cisco/Juniper certifications (a great advantage but not a must)
• have experience working with Cradlepoint, Peplink or Starlink
• can communicate clearly in English, verbally, and in writing
• are proactive, adaptable, and a team player
• are able to do shift work
• have the willingness to learn and takes ownership of customer's issue from start to finish
• are a critical thinker

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!