Veterinary Receptionist (Care Coordinator) - Brandon Equine Medical Center

Job Description

Job Description

PetVet Care Centers' Brandon Equine Medical Center is currently seeking a Care Coordinator to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Brandon Equine Medical Center in Brandon, Florida, is a premier equine-exclusive practice dedicated to high-quality ambulatory and in-hospital care, where a passionate team supports the health and performance of horses across a wide range of disciplines.

Essential duties and responsibilities:

• Provide excellent customer service.
• Collect payments, verify invoices are completed.
• Communicate with clients regarding labs.
• Answer and triage phone calls.
• Schedule confirm appointments along with printing appointment schedules including travel times.
• Maintain proper client and patient information in practice management software (HVMS).
• Assist in paperwork regarding patient care, wellness plans, and financial contracts.
• Relay appropriate information to/from clients to doctors and/or management.
• Prepare and track samples for shipping.to all labs.
• Get approval and submit online pharmacy prescription requests.
• Maintain/order office and hospital supplies and stocking.
• Maintain a neat and orderly front office along with ordering and stocking items from Staples account.

Qualifications:

• Required basic horse knowledge and equine knowledge base.
• Customer Service Experience required.
• Associate's degree preferred.
• Excellent math and writing skills.
• Computer skills: Able to use Windows based computer system, email, practice management software (HVMS), word-processing and excel.
• Detail oriented and self-motivated.

Schedule: Monday - Friday from 9am to 5pm.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$15—$17 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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