Inventory Control and Quality Assurance Supervisor

Job Description

Job Description

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Waterloo, IA. For more information, visit Fulfillment and Logistics Partner for CPAP Resupply and Orders | VGM Fulfillment.

Job Purpose Summary:  The Inventory Control and Quality Assurance Supervisor (ICQA Supervisor) role is responsible for the leadership and management of warehouse staff while also overseeing inventory management, quality standards, and operations within the warehouse. As supervisor, it is important that you have an expert understanding and knowledge of all outbound, inbound, inventory, and quality activities affecting the business and its operations. This role is accountable to the inventory and site manager and is responsible for departmental and shift applicable key performance indicators [KPIs]. As a team leader and expert in operational standards, the supervisor is expected to be available to assist the team whenever possible or necessary. The ability to effectively lead a team is imperative to success as supervisor.

What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM!

Functions of the ICQA Supervisor role will include operating a forklift, reach truck, or electric pallet jack. Operation of this equipment is considered safety-sensitive falls within the parameters of VGM Fulfillment’s Drug-free Workplace Policy.

Reporting Accountability:  Inventory Control and Quality Assurance Manager  

Working Location:  On-Site at VGM Fulfillment Warehouse - Phoenix, AZ

Work Hours Classification: Full-Time, M-F, 8:00am-5:00pm+ 

Key Responsibilities:

Inventory and Quality Management 

• Oversee warehouse inventory levels and organization
• Oversee warehouse quality controls and standards while managing quality stations within the warehouse 
• Ensure efficient inventory management and accurate quality of the movement of inventory 
• Monitor inventory levels and ensure accurate inventory records in the system 
• Ensure inventory levels are sufficient for stocking shelves while striving for lean efficiencies
• Coordinate cycle counts 
• Collaborate with supply chain and other cross-functional teams to ensure inventory accuracy and tracking 
• Assist in implementing process improvements to enhance inventory accuracy and efficiency
• Generate and analyze inventory reports to identify trends and areas for improvement 
• Assist with the creation of standard operating procedures for inventory management and maintain documentation accordingly

Warehouse Operations 

• Oversee and execute daily production, shift, and departmental goals and tasks as defined by the site manager 
• Allocate resources and labor as needed to meet goals 
• Maintain thorough understanding of standard operating procedures and ensure ability to answer any questions relating to standard procedures 
• Conduct regular safety inspections to identify and mitigate potential hazards and complete all necessary documentation; ensure the appropriate corrective action is taken
• Responsible for implementation of health and safety, security, and compliance initiatives, practices and behaviors and adherence to company policies and procedures
• Operate material handling devices like forklifts, follow safety procedures, maintain precise records of all product movements, and implement quality control measures
• Maintain a clear and organized work environment to prevent accidents and injuries by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
• Maintain a thorough understanding of standard operating procedures and answer any questions relating to the procedures 
• Act as a main point of contact for site safety initiatives and, in partnership with site manager, assist with safety inspections to identify and mitigate potential hazards and complete all necessary documentation

Team Leadership 

• Responsible for leading and developing assigned team members, inclusive of completing annual reviews, weekly timecards, and any time off requests 
• Develop team members through consistent feedback, performance managing as needed and in collaboration with manager and HR 
• Provide direct and indirect supervision of employees
• Lead by example in following safety protocols and encouraging reporting of safety concerns  
• Train employees on operational, inventory, and quality standards, procedures, and protocols 
• Communicate regularly with and report on team performance to leadership
• Set a positive example through personal attendance and time management
• Be willing and adapt to change to support business objectives
• Embody the VGM Power of One Principles
• Be available to adjust schedule as needed to provide adequate support to the business 
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Perform other duties as assigned by leadership

Key Qualifications:

• Ability to consistently communicate with other VGMF and VGM Group personnel in person and via Microsoft Office 365 products
• Ability to enforce and uphold VGM policies and procedures
• Ability to develop, influence, and coach direct and indirect reports
• Ability to multitask and prioritize key warehouse initiatives
• Ability to delegate, follow up, and hold themselves and others accountable
• Ability to understand and speak to departmental KPIs 
• Ability and willingness to work overtime 
• Demonstrate exemplary verbal and written communication skills 

Education:

• High School diploma or GED

Physical Requirements:

• Ability to stand and walk throughout the facility 75% of the workday
• Ability to lift, push, and slide product and equipment typically weighing up to 15lbs, and some weighing up to 30lbs
• Ability to react quickly and move quickly to various locations throughout the building as needed by the operation
• At least 50% of daily time dedicated to being “on the floor” available to assist associates and other personnel
• Strict adherence to all physical safety standards
• Visual abilities to include reading, distance vision and peripheral vision

Learn more about VGM Group, Inc.: 

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit  

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.