Field Service Engineer (Energy USA)

What will you be doing? As a Field Service Engineer, you will provide technical engineering support and execute field service activities to ensure high‑quality service delivery and customer satisfaction. You will perform hands‑on technical tasks in the field, including troubleshooting and diagnostics, supporting the reliable operation of customer equipment in accordance with established procedures and guidelines. Responsibilities Perform technical field service tasks, including basic troubleshooting, diagnostics, and issue resolution in accordance with established procedures. Support the functionality and reliability of customer equipment by identifying technical issues and contributing to corrective actions together with the service team. Provide technical support and guidance to customers during service activities, ensuring a positive service experience. Collaborate with customers, external stakeholders, and cross‑functional internal teams to coordinate on‑site activities and ensure timely service delivery. Escalate complex technical issues as required and support senior engineers or superintendents during service execution. Contribute to the continuous development of field service processes by providing feedback on service execution and equipment performance. Maintain accurate service records, reports, and documentation in line with company policies and customer requirements. Ensure all work is performed in compliance with applicable safety, quality, and environmental standards. Qualifications High integrity and accountability. A strong customer‑focused mindset and sense of responsibility for assigned tasks. Practical technical knowledge of field service operations and willingness to develop technical expertise. Experience working with Wärtsilä engines or similar large‑bore engine platforms (preferred but not mandatory for junior level). Ability to work effectively with colleagues and customers from diverse cultural and professional backgrounds. Good organizational and prioritization skills in field environments. A team‑player mindset with the ability to work independently under guidance, including in remote locations. Commitment to safety, quality, and continuous learning. Physical & Mental & Reasoning Demands Vision: close, distance, depth. Clear speech. Manual dexterity (hand and finger). Ability to mount and dismount equipment or vehicles. Pushing, pulling, stooping, kneeling, crouching, or crawling. Lifting up to 45 pounds, multiple times per shift. Carrying up to 25 pounds, multiple times per shift. Driving (local and long‑distance). Ability to stand, bend, squat, and sit for prolonged periods. Climbing and maintaining balance. Work Environment Characteristics Works alone and with others. Face‑to‑face and verbal contact with others. Exposure to extreme heat and cold. Noise and vibration. Mechanical equipment and moving objects. Pressurized systems. High places. Fumes, odors, dust, and hazardous materials. Travel Requirements This position requires approximately 85% travel, including domestic and occasional international assignments to customer power plants. Extended periods away from the primary residence should be expected. Travel flexibility is an essential requirement of this role. Eligibility Successful applicants must be authorized to work in the United States without sponsorship. Candidates for regular U.S. and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as a permanent resident, refugee, or asylee with valid work authorization, or a temporary resident under 8 U.S.C. §1160(a) or §1255a(1). Individuals holding or requiring sponsorship for temporary visas such as E, F‑1, H‑1, H‑1B, H‑2, L, B, J, or TN, now or in the future, are not eligible for hire. Salary Information The starting salary for this position is determined based on the successful candidate’s relevant education, skill set, experience applicable to the role, and internal equity considerations. Equal Employment Opportunity Statement At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities. Security Check Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. #J-18808-Ljbffr Wärtsilä Corporation