Operations Specialist

ABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. WHAT WE OFFER YOU: Competitive salaries and benefits offerings: Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability Options Comprehensive Wellness Program Paid Parental Leave Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off Great work/life balance, because that's important for all of us! Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! Growth potential - HUB is constantly growing and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives SUMMARY: The Operations Specialist serves as the operational hub connecting carriers, the RSP/RPRO processing team, IT, and front-line staff across the six-office MSO region. The Operations Specialist is responsible for maintaining carrier appointments and system access, coordinating onboarding and credentialing, administering Epic and related systems, managing helpdesk and IT escalations, and producing the reporting and communications that keep regional operations running efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage onboarding and new hire support including set up and configurations. Carrier Relations and appointment management. Help prepare and process appointment paperwork and related administrative documentation to support operational workflows. IT and systems administration support. Will support existing staff with ongoing computer hardware and software issues. Will be the liaison between the helpdesk and service management office. Will be responsible for working with RSP/RPRO team on workflow standards. Monitor and manage the download/eDocs process for client, policy, and carrier documents across the offices. Troubleshoot delayed or misrouted downloads. Performs other duties and projects as assigned REQUIREMENTS: High School Diploma or equivalent required Experience in operations, agency experience is preferred Proficient in Microsoft Office Suite, must be comfortable with Excel Must be organized, enjoy problem solving, and possess excellent customer service skills and high level of integrity and dependability Ability or adaptability to work in fast-paced, multi-tasking environment Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. #J-18808-Ljbffr