Program Manager, Key Accounts - Southeast MI

Quick SnapshotThe Program Manager, Key Accounts will cover a large territory in southeast Michigan, mainly focused on the Detroit area. While it will mostly be work from home, candidates must live in the territory to visit customers in person when needed, with less than 10% overnight travel expected. This position is focused on account management and retention of existing customers. Prior outside / field sales experience in a business to business (B2B) setting will be preferred.I. Job SummaryThe Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities.II. Essential Duties and ResponsibilitiesProvide exceptional customer service to large accounts.Handle after-hours calls and bid work.Conduct site visits, waste audits, and address safety concerns.Manage highly transactional accounts.Establishes and maintains a high level of customer satisfaction.Communicates to and works to resolve unique customer issues.Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitabilityMatches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.Proposes customer solutions that are compliant with appropriate local, state and federal regulations.Updates and secures customer service agreements.Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)III. QualificationsA. Required Qualifications Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degreeHigh School Diploma or GED (accredited) and four (4) years of relevant work experience.2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).IV. Physical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.ABOUT WMWM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. Full timePosting Date: 2026-08-06