Community Warranty Manager

Job Description Summary
As a Senior Community Warranty Manager working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners.

You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.
Job Details
What You’ll Do
Provide exceptional leadership to a group of Warranty professionals
Directly resolve escalations and oversee complex and challenging situations, collaborating with the Warranty Manager as required
Mentor new hires with support from Warranty Managers
Be proficient in data entry into the BuildPro Warranty System
Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately.

This includes visiting the homeowner to ensure the validity of the service requested
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the CWMs and update as required
Process check requests for building permits and prepare permit submittals and applications
Complete customer service requests timely and accurately
Order, update and distribute construction related forms
Prepare and submit building permits
Perform other duties as assigned

Sound Like You?
You might be just who we’re looking for if you have…
High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 2 years’ experience in residential construction preferred
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused
Ability to travel locally to meet with homeowners

FLSA Status: Non-Exempt
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
Ability to move from task to task without loss of efficiency or productivity
Ability to utilize time management skills, to organize and prioritize tasks
Ability to adhere to established procedures and protocols
Ability to perform in situations requiring speed, deadlines, or productivity quotas
Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure

Physical Demands:
Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.

They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer.

Taylor Morrison does not discriminate against any candidate or team member on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.