Customer Service Representative

Job Description - Call Center Customer Service Representative

Location: Lansing, MI

Employment Type: Full-time / Contract-to-Hire

Overview

We are seeking a motivated and detail-oriented Call Center Customer Service Representative to join our team. The ideal candidate will bring strong communication skills, proven experience in handling high-volume calls, and the ability to resolve customer inquiries with professionalism and empathy.

Key Responsibilities

+ Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer inquiries promptly.

+ Issue Resolution: Investigate and resolve billing, account, and technical support issues with accuracy.

+ Documentation: Maintain and update customer accounts, ensuring all records are accurate and complete.

+ Technical Assistance: Provide troubleshooting support for smartphone, Windows-based applications, and online platforms.

+ Relationship Building: Build rapport with customers through active listening, empathy, and personalized service.

+ Team Collaboration: Support coworkers, assist with training new employees, and contribute to team success.

Qualifications

+ High School Diploma or GED required; associate's degree in communications preferred.

+ Customer Service Experience: 5+ years in customer-facing roles, including call center and technical support.

+ Strong multitasking and organizational skills with proven ability to manage high call volumes.

+ Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications.

+ Typing speed of 40+ WPM.

+ CPR and First Aid certified (preferred).

Skills & Strengths

+ Excellent verbal and written communication skills.

+ Attention to detail and ability to multitask under pressure.

+ Problem-solving mindset with a customer-first approach.

+ Ability to adapt quickly and learn new systems.

Compensation & Benefits

+ Competitive pay rate: $15+/hr.

+ Flexible shifts available.

+ Opportunities for growth and career advancement.

Job Type & Location

This is a Contract position based out of East Lansing, MI.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.