Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Paid by Agency
• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 1996 and currently lead a team of three. My career with State Farm began in 1986 as an auto claims representative, giving me decades of experience helping customers and building strong relationships within the community.

I attended Lander University and have lived in the same community as my office for nearly 40 years. I truly love the area and value the relationships and connections built over the years. I stay involved locally through my church and by supporting the Rock Hill School Foundation. Being part of the community and giving back is an important part of who we are as an agency.

Our agency offers a Simple IRA, PTO, holiday pay, licensing costs paid up front, and a strong focus on work-life balance. We believe in creating a supportive environment where people can succeed while still enjoying life outside of work.

Our culture is fun, laid-back, and team-oriented. We enjoy reaching goals together while keeping the workplace positive and enjoyable. I’m looking for someone who is a self-starter, willing to jump in and help wherever needed, and brings a true teamwork mentality. If you’re someone who values collaboration, enjoys helping others, and wants to be part of a supportive office environment, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rob Joiner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.