Service Technician

Service Technician

The Service Technician installs, removes, and services ATMs and related equipment at customer sites, often traveling long distances and staying overnight as needed. This role combines mechanical aptitude, basic construction skills, and professional client interaction to deliver safe, efficient, and high-quality installations. You will work with minimal supervision, operate trucks and forklifts, use hand and power tools, and rely on a tablet-based app for DOT logs, communication, and documentation.

Responsibilities

• Drive a company truck over long distances to customer locations, including routes that require overnight stays.
• Install and remove various ATM models, including lobby, through-the-wall, and island configurations.
• Install custom signage associated with ATM and equipment deployments.
• Modify walls and concrete pads to prepare sites for equipment installation, following specifications and plans.
• Use a tablet or mobile app to maintain accurate DOT logs, communicate job status, and upload pictures and documentation.
• Operate hand tools, power tools, and forklifts safely and effectively to support installation and removal activities.
• Engage with clients in a positive, professional manner, representing the company's values and service standards.
• Maintain composure under pressure and troubleshoot issues that arise during installations or service calls.
• Communicate job details clearly with the installation team to ensure coordinated, efficient work.
• Work safely and independently with minimal supervision, adhering to all safety protocols and procedures.
• Assist with restructuring and reconfiguring islands of old machines and equipment as part of field service and construction-related tasks.
• Read and interpret floor plans and blueprints as needed to guide installation and rigging activities.
• Complete required driving, safety, and compliance documentation accurately and on time.
• Follow all company policies related to equipment use, site preparation, and customer interactions.

Essential Skills

• High school diploma or GED.
• Safe driving record and ability to obtain and maintain a DOT medical card.
• Skilled and confident in using hand and power tools for installation and basic construction tasks.
• Ability to stand and walk for the majority of the work shift.
• Ability to push, pull, lift, or carry 75+ pounds on a regular basis.
• Strong communication skills, including written, oral, and active listening.
• Ability to work safely with minimal supervision in varied and sometimes demanding environments.
• Personal character aligned with the company's core values and beliefs.

Additional Skills & Qualifications

• Mechanical aptitude and interest in working with technical and mechanical equipment.
• Experience in carpentry, construction, or heavy equipment moving.
• Ability to read and interpret floor plans and blueprints.
• Rigging or millwright experience.
• Field service experience, particularly in installation or construction-related work.
• Experience as a service technician or installer for equipment of similar size and complexity (such as kiosk or vending-style machinery).

Why Work Here?

You join a team that specializes in innovative, high-value technical installations and takes pride in delivering safe, efficient, and professional solutions for clients. The organization offers a long-standing, stable presence in the market and invests in comprehensive services that support customers through every stage of their projects. You benefit from working with experienced professionals, learning specialized skills in ATM and security equipment installation, and contributing to projects that directly support customer operations and satisfaction. The culture emphasizes professionalism, reliability, and doing the job right, giving you the opportunity to grow your skills and build a meaningful career in a niche technical field.

Work Environment

This role is field-based and primarily takes place at various customer sites, with a strong focus on banking environments where new ATMs need to be installed, relocated, or serviced following mergers, acquisitions, or upgrades. You regularly travel by truck, including long-distance routes that may require overnight stays, with per diem provided for travel. Work involves indoor and outdoor settings, including bank lobbies, through-the-wall installations, and island configurations, and may require modifying walls and concrete pads. You use a tablet or mobile app for DOT logs, communication, and photo documentation, and rely on hand tools, power tools, and forklifts to complete tasks. The position requires frequent standing, walking, lifting, and moving heavy equipment, and adherence to all safety procedures and site requirements.

Job Type & Location

This is a Permanent position based out of Elk Grove Village, IL.

Pay and Benefits

The pay range for this position is $60000.00 - $70000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Direct placement lucrative per diem pay annual raises promotions

Workplace Type

This is a fully onsite position in Elk Grove Village, IL.

Application Deadline

This position is anticipated to close on Sep 26, 2026.