Field Service Technician

Job Description

Field Service Engineer - Automated Packaging & Custom Machinery

100% Remote | 80-90% Travel | Two Openings Nationwide

We're partnering with a growing integrator of highly customized automated packaging and process machinery serving the life sciences, food, and cosmetics industries. With equipment installed across North America and internationally, this team is looking for two Field Service Engineers who thrive in the field, enjoy travel, and want to be part of a close-knit technical organization where your work truly matters.

This is a fully remote position with travel Monday through Friday to customer facilities. Candidates can live anywhere in the U.S. as long as they are near a major airport, though Midwest and East Coast locations are preferred due to client concentration.

If you enjoy variety, autonomy, customer interaction, and solving complex technical challenges - this is the role for you.

Responsibilities Include:

• Install, commission, troubleshoot, maintain, and repair custom automated packaging equipment
• Diagnose mechanical, electrical, pneumatic, and controls-related issues in the field
• Perform PLC uploads, resets, replacements, and basic controls troubleshooting
• Read and interpret electrical schematics, mechanical drawings, and pneumatic diagrams
• Fine-tune machinery performance and optimize operational efficiency
• Train customer personnel on equipment operation and preventive maintenance
• Complete detailed service documentation and communicate findings to engineering teams
• Build strong relationships with customers while serving as the primary on-site technical resource
• Travel extensively throughout the U.S. with occasional international travel for training and support

What We're Looking For

• 5+ years of hands-on experience in automation, packaging machinery, manufacturing equipment, or industrial service environments
• Strong mechanical aptitude with working knowledge of electrical systems and controls
• Basic PLC/HMI troubleshooting experience
• Experience working with automated machinery, packaging systems, conveyors, robotics, or custom equipment
• Ability to work independently in the field and manage multiple assignments
• Comfortable traveling extensively and working directly with customers
• Strong communication and problem-solving skills
• Proficiency with Microsoft Office and remote troubleshooting tools
• Valid driver's license and passport required

Compensation & Perks

• $42-$48/hour base pay
• Average earnings well over $100K annually with overtime and travel
• Time-and-a-half after 40 hours
• Double time on Sundays
• Typical schedule includes 10-hour days in the field
• Estimated 25-50% annual overtime opportunity
• $600/month vehicle allowance
• $75/day meal per diem while traveling
• Company credit card
• Company cell phone
• Paid travel expenses
• International training opportunities in Germany and Thailand
• Fully remote when not traveling

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Ric Delgado
Team Lead and Principal Recruiter

Ric is a Team Lead and Principal Recruiter at Sterling Engineering with more than a decade of technical recruiting experience, including over eight years with Sterling. In his role, he leads recruiting efforts while also working hands-on with clients and candidates throughout the full hiring process.

From sourcing hard-to-find technical talent to navigating offer negotiations, Ric focuses on creating strong, lasting matches that benefit both the individual and the organization. His approach is built on understanding technical environments, listening closely to hiring needs and career goals, and aligning the right people with the right opportunities.

Ric enjoys recruiting because of the meaningful impact it can have on someone's career. Whether helping a candidate pursue a growth opportunity, improve work-life balance, or step into a leadership role, he is driven by the opportunity to support people through important career decisions. At the same time, he takes pride in helping companies build high-performing teams that move their business forward.

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About Elk Grove Village, IL

Ready to take the next step in your career? Explore the promising job opportunities in the vibrant Elk Grove Village, Illinois! Situated in the beautiful Cook County, this area boasts a thriving business community and exceptional quality of life. From the renowned Woodfield Mall, the Mitsuwa Marketplace offering authentic Japanese cuisine, to the stunning Elk Grove Park District with its array of recreational activities, Elk Grove Village has something for everyone. With easy access to Chicago's cultural scene, professional sports teams like the Bears and Bulls, and the stunning 4,000-acre Busse Woods Forest Preserve, Elk Grove Village offers a unique blend of opportunities for both personal and professional growth. Start your job search today and discover all that this charming region has to offer!