Field Service Technician

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals‑focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third‑party local and regional establishments across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick‑and‑mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para‑mutuel betting and 55 days of thoroughbred horse racing a year. Job Description Position Basics Technicians work 40‑hour weeks in bars, restaurants, gas stations, truck stops, and similar venues. Multiple service positions available across all areas of Chicago and surrounding suburbs. Rates range from $18 to $30 per hour, depending on experience and proficiency. Will train inexperienced candidates. Weekend availability required. Additional shift differential for weekends and 2nd/3rd shifts. Shifts start from home. Company‑supplied vehicle and fuel card. Competitive benefits: health insurance (including vision and dental), 401(k) with match, PTO and paid holidays, and additional total rewards. Qualifications Excellent customer service skills. High school diploma or equivalent. Terminal handler’s license (costs covered by the company). Relevant experience preferred but not required – ATM, amusement, gaming or other electronic/mechanical aptitude (e.g., HVAC, low voltage, cable, phone, internet, automotive). Ability to communicate effectively and follow written or verbal instruction. Strong organizational, problem‑solving, and analytical skills. Computer literacy helpful but not required. Valid driver’s license. Minimum of 21 years of age. Frequently required to lift or push weights up to 50 pounds. Summary The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, and assisting in other areas as needed. Duties And Responsibilities Respond to and troubleshoot service calls for equipment repairs in a timely manner. Interact with clerks, restaurant staff, management, and customers to solve issues as they arise. Provide exemplary customer service. Manage inventory to ensure parts are available when repairs are needed. Complete all necessary documentation for device entry and logs. Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs. Base Pay Range $18.00 - $30.00 based on experience. Benefits Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity and legal protection; as well as access to FSA and HSA accounts. Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including mental health, finances, adult care, disability, and grief. Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Accel Entertainment