General Manager

General Manager Opportunity

This is an opportunity to build a team, shape the culture, and help launch MilkShake Factory's first New York location.

• Leaders, not bosses . Your team wants to work both with and for you.
• An ownership mindset . You take responsibility for results, act proactively, protect company resources, and treat the business as though it were your own.
• Builders . You are excited to recruit an opening team, establish strong operating routines, and create a positive store culture from the ground up.
• Culture champions . You take pride in creating an excellent employee culture and an exceptional guest experience.
• Growth-minded leaders . You are excited to grow with MilkShake Factory and pursue future opportunities as we expand across Long Island.
• Excellent communication skills , we believe in growing through collaboration and strong communication.
• Mentors . You are committed to coaching, developing, and preparing in-store talent for future leadership opportunities.

Essential functions include:

• Lead pre-opening activities, including recruiting, interviewing, onboarding, training, and preparing the opening team.
• Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating:
• Seamless workflows
• Top-notch merchandising
• Impeccable sanitation
• An unbeatable customer experience.
• Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance.
• Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies.
• Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs.
• Collaborate on the accounting side to shape an accurate budget for Milkshake Factory.
• Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes.
• Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols.
• Smash those sales goals through consumer-value techniques like bundling and strategic merchandising.
• Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees.
• Keep those POS register systems purring with operational perfection at all times.
• Ready to lead with flair? Let's shake things up!

Requirements include:

• Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
• College degree is strongly preferred; however, extra years of experience may substitute
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25 lbs

Compensation: $67,000.00 - $72,000.00 per year