Operations Supervisor

Position Summary Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management – Work effectively with store management and store crews; supervise the store’s crew by assigning, directing, following up of all activities. Effectively communicate information both to and from store management and crews. Customer Service – Assist customers with questions, problems, and complaints; promote CVS customer service culture (greet, offer help, and thank); handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations). Maintain customer/patient confidentiality. Merchandise/Presentation – Price merchandise; stock shelves; support planning, execution of displays, sign and inventory of weekly, promotional, and seasonal merchandise; support planning, execution, and maintenance of off‑shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts; willingness to work overtime as needed and respond to urgent store issues when they arise. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or equivalent preferred but not required. Anticipated Weekly Hours 25 Time Type Part time Pay Range The typical pay range for this role is $17.00 - $26.00 per hour. Pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr CVS Health