Product Manager

Our client, an AI fintech startup, is seeking a Product Manager with 5+ years of experience to own the end-to-end customer lifecycle from deployment through expansion. You'll be the connective tissue between customers and the product team, translating customer needs into high-performing AI agents while building the playbook for this function as the company scales. What You'll Do Own a book of customers end-to-end: understand their business, scope and deploy AI voice agents, and drive ongoing optimization and expansion into new use cases Have strategic conversations with customer decision-makers, pitching agent value, explaining ROI, and proving business impact with data Dig into the details when needed: debug agent behavior on specific calls, customize conversation flows, and handle compliance requirements Work closely with the product team to translate customer feedback and unmet needs into new product capabilities Help define the playbooks and operating standards for the Forward Deployed PM function as the team grows What We're Looking For Significant customer-facing experience: You've been in customer meetings, owned relationships, and are excited to work with customers every single day Product background or strong product intuition: You can engage on product concepts, understand agent behaviour, and bridge strategy with execution Comfort with ambiguity and end-to-end ownership: You thrive in fast-moving environments. This is a builder role, not a maintenance role Strong data intuition (dealbreaker): You can analyze metrics, explain ROI to customers, and draw actionable conclusions from datasets Experience 5+ years as a product manager with customer-facing experience Direct experience working with customers or clients Background fitting one of two profiles: Client-facing Product Manager or Solutions Engineer at a Series A-D startup Management or strategy consultant (MBB or Big 4) Education Undergraduate or graduate degree from a top school Technical Skills Familiarity with AI workflow tools (e.g., Cursor, ChatGPT) Technical product depth, including product concept understanding and basic debugging Nice to Have Experience in B2B SaaS or regulated industries (mortgage, lending, financial services, healthcare) #J-18808-Ljbffr