Bookkeeper / Customer Service

Job Description

Job Description

Bookkeeper / Customer Service 

We are a fast-growing food distribution company dedicated to delivering high-quality products and exceptional service to restaurants, retailers, and foodservice partners. We’re looking for a versatile, detail-oriented individual who can wear multiple hats and thrive in a dynamic, fast-paced environment.

This position plays a key role in ensuring smooth day-to-day operations across finance, customer relationships, and logistics. This hybrid role is ideal for someone who enjoys variety, takes initiative, and excels at keeping both numbers and people organized.

• Maintain accurate financial records using QuickBooks .

• Process accounts payable and accounts receivable, including invoicing and payment reconciliation.

• Monitor customer account balances and follow up on outstanding payments.

• Prepare weekly and monthly financial reports for management.

• Assist with budgeting, cost tracking, and inventory-related financial records.

• Coordinate with the external accountant as needed.

• Serve as a primary point of contact for customer inquiries, orders, and account questions.

• Process incoming orders via phone, email, or online systems.

• Handle product questions, resolve issues, and provide timely, accurate information.

• Maintain positive and professional relationships with customers, suppliers, and partners.

• Track customer feedback and report trends to the management team.

• Coordinate delivery schedules with drivers and warehouse staff.

• Assist with inventory management, product availability checks, and stock reconciliation.

• Prepare order sheets, pick lists, and dispatch information.

• Help streamline operational workflows and identify opportunities for efficiency improvements.

• Provide general administrative support to the operations team.

• 2+ years of experience in bookkeeping, accounting, or financial administration.

• Experience in customer service or operations—food distribution or related industry a plus.

• Proficiency with QuickBooks (or similar), Excel/Google Sheets, and general office software.

• Strong communication skills (written and verbal).

• Excellent organizational skills and attention to detail.

• Ability to multitask and adapt in a fast-paced environment.

• Knowledge of food distribution, logistics, or inventory systems preferred but not required.

• Reliability and strong sense of ownership

• Customer-focused mindset

• Problem-solving and adaptability

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