Supervisor, Operations

Operations Supervisor

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world executionbalancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. As Roadrunner continues to scale its Smart Network, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.

Execute Dock and Terminal Operations with Precision

• Oversee daily dock operations including load planning, freight handling, and linehaul coordination
• Ensure freight is processed accurately with proper routing, documentation, and data entry
• Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
• Step into operational rolesincluding forklift operationswhen needed to maintain continuity

Optimize Service Center Performance and Cost Control

• Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
• Support budget attainment through effective labor utilization, contractor coordination, and workflow management
• Ensure billing, rating, payroll, and administrative processes are completed accurately and on time

Drive Safety, Compliance, and Risk Management

• Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
• Support contractor compliance including equipment standards, qualification requirements, and operational procedures
• Enforce freight security protocols and ensure adherence to company and regulatory policies

Lead and Develop Frontline Teams

• Supervise, coach, and direct service center personnel with clear expectations and accountability
• Provide real-time feedback, performance management, and development support
• Foster a culture of ownership, teamwork, and operational excellence through visible leadership

Coordinate Across Network Stakeholders

• Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
• Communicate effectively with corporate teams, customers, and external partners
• Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.