Call Center Representative

Call Center Representative

1st Shift - 8:00am to 5:00pm

Pay Rate: $20 an hour

LHH Recruitment Solutions is partnering with one of our clients to identify a Call Center Representative for a first-shift opportunity. This role is ideal for someone who enjoys working with customers, handling inquiries, and providing timely, professional support.

Position Summary

The Call Center Representative will serve as a primary point of contact for customers, assisting with questions, issues, and requests while delivering a positive customer experience. The ideal candidate is reliable, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, or internal systems
• Resolve customer issues professionally and efficiently
• Document customer interactions accurately in company systems
• Process orders, requests, or account updates as needed
• Communicate with internal departments to ensure timely resolution
• Maintain a high level of customer satisfaction
• Perform other customer service or administrative tasks as assigned

Qualifications

• Must have a call center background answering a high volume of inbound calls
• Prior customer service experience preferred
• Strong communication and interpersonal skills
• Ability to remain professional and organized in a fast-paced setting
• Basic computer proficiency and data entry skills
• Strong attention to detail and follow-through
• Reliable attendance and time management

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled