IDD Service Coordinator/Case Manager I-II

Job Description

Job Description

Position: IDD Service Coordinator/Case Manager I-II [1155]

Program: Amarillo, Texas – Intellectual & Developmental Disabilities Service Coordination (IDDSC)

Salary range:

Case Manager I: $38,500.80-$40,809.60 Annually

Case Manager II: $43,305.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Making lives better for individuals with Intellectual Developmental Disabilities both in their homes and in their community
• Work within a team to ensure the overall safety, happiness, and well-being for the individuals we serve
• Meet with individuals on assigned caseload at least monthly to monitor services requested, that may include day programs for socialization/education/community integration, training in the home to increase independence, transportation, respite, nursing, dental, and group home/host home
• Participate in team meetings to develop the Person Directed Plan (PDP) annually
• Build community resources and connect individuals we serve so they can live as independently as possible
• IDD serves individuals in the top 21 counties of the Texas Panhandle, so some travel may be required during the workday to meet with individuals on your assigned caseload
• In compliance with state regulations, documentation must be entered/completed according to program deadlines and company policies
• Adheres to TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• For Case Manager I, high school diploma or equivalent with two (2) years of experience working with individuals with IDD, OR a bachelor's degree in any field with no case management experience
• For Case Manager II, bachelor's degree in any field with a minimum one (1) year of professional experience in case management
• Graduate work may be substituted for up to one (1) year of experience
• Computer skills including Microsoft Word and Outlook
• Good writing, time management, and verbal skills
• Ability to manage your own caseload independently
• The ability to organize documents for assigned caseload and meet time deadlines
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents:
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Bachelor's degree from an accredited college or university
• Previous work experience with individuals with Intellectual Disabilities
• Previous experience using SmartCare EHR
• Ability to speak Spanish

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2027 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone