Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

This position is responsible for the direction of a highly complex consolidated Radiology program that includes General Radiography, Fluoroscopy, Computed Tomography, Magnetic Resonance Imaging, Nuclear Medicine, Molecular Imaging, Positron Emission Tomography, General Ultrasound, Vascular Ultrasound, and Interventional Radiology programs.

The Supervisory Medical Support Assistant (SMSA) is responsible for ensuring the management of accurate and timely patient care coordination in all divisions; modalities of Radiology, coordinating all clinic administrative support activities in conjunction with the Administrative Officer (AO), Chief of Radiology, and other staff to provide administrative staff coverage to assure quality patient care coordination.

Will serve as an active member of the Radiology supervisory team, informing the AO on all matters requiring their attention and/or action. Participates in the formulation of plans; determination of goals with service; conducts Continuous Quality Improvement reviews in program areas. Supervisor MSA is delegated authority to accomplish assigned programs, performing the full range of supervisory duties and responsibilities to effectively utilize the manpower and resources allocated to the Radiology.

This includes setting team goals and technically directing the work of subordinates. It requires planning, assigning, reviewing, and accepting/rejecting work done by subordinates. The Supervisor MSA will make work assignments, set/negotiate deadlines, and designate completion dates. Supervisor MSA makes final decisions on selections, evaluates performance, and takes disciplinary action when necessary. Coordinates leave, approving time, arranging cross coverage to ensure adequate coverage for assigned areas and other related activities of personnel assigned to Radiology.

The supervisor instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training, and answers questions on procedures, policies, and directives. Works with subordinates to complete appointment processing in a timely manner. It also involves providing education (and re-education) to referring clinicians on how to timely/completely/accurately complete radiology orders.

The Supervisor MSA evaluates and determines results, plans and institutes administrative methods and procedures; establishes or recommends program objectives. Acts as a representative of the AO, with full responsibility to make decisions assuring maximum utilization of personnel. Develops and administers a formal continuous improvement plan or method for reviewing and appraising the effectiveness of all Radiology activities. Analyzes and reports information gathered as a basis in making improvements in efficiency to the veteran. Plans training for Medical Support Assistants, develops/maintains an efficient work force of employees which is an integral part of the clinic operation. Provides technical and clerical assistance to the staff on all administrative matters.

The purpose of the work is to develop, manage, coordinate, improve and oversee needed administrative services for the various Radiology modalities. Work contributes to the improvement of patient care delivery with the goal of providing a seamless continuum of care. Assessment of productivity, effectiveness, and efficiency of program operations; to analyze/resolve problems are necessary components of the work performed in order to provide recommendations to resolve problems in administration of the programs.

Work Schedule: 7:00-3:30, Monday-Friday

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad Hoc

Virtual: This is not a virtual position.

Functional Statement #: 54651-0

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized