Technical Support Engineer

Job Description

Job Description

** Product Support Engineer (Technician)**

** Voice Products, Inc. **

Local to Wichita area within 50 miles.

Required Experience: Minimum two years IT technical support experience, or formal IT education

Required Travel: up to 50%, mileage reimbursement

Type: Full-time Salaried

Industry: Computer Hardware; Computer Software

Voice Products is a technology-driven company specializing in telephone logging systems, video recording systems, dictation systems, and voice recognition software. Our company is rapidly growing throughout the Midwest, and is looking for qualified individuals to help our growing needs. We have an immediate opening for a talented technician/technical support professional. This position will be responsible for providing remote and on-site technical support of our systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support.

Responsibilities:

• Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
• Learn new products and applications as necessary to remain an expert
• Installation of new equipment at customer sites
• Support sales team in answering questions and understanding products
• Basic hardware repair
• Responsible for various miscellaneous tasks associated with product/customer support activities

Requirements:

• Hardware troubleshooting/basic hardware repair experience
• Software troubleshooting experience
• Working knowledge of networks
• Excellent communication/customer service skills
• Good driving record
• Must be available for up to 40%-60% travel. Mileage reimbursement for business use of a personal vehicle for travel/from to customer sites

Benefits: We offer full benefits after 90 days of service.

• Casual work environment
• Paid Holidays
• Vacation Pay
• Medical/Dental/Vision Insurance
• Sick Time Accrual
• 401K Program

Company Description

Mission Statement

Our mission at Voice Products is to always exceed customer expectations with an emphasis on total customer satisfaction. We will offer all our customers qualified personnel for sales, product training, timely service and software support as part of our continuing commitment to service.

Voice Products, Inc. started in June 1990 and has been selling and servicing Dictation and Call Logging products in the Midwest for over 22 years. Voice Products is the largest distributor of Dictation and Call Logging in the Midwest and have more installations than any other reseller. We specialize in voice & video recording, speech recognition, computer assisted coding, court room recording, 911 call logging and interview recording systems.

We pride ourselves on Customer service and have more service personnel than any reseller in the Midwest. Our phone is answered by a human operator 24 hours a day, 7 days a week and 90% of the time you can talk directly to an engineer when you call.

Company Description

Mission Statement\n\nOur mission at Voice Products is to always exceed customer expectations with an emphasis on total customer satisfaction. We will offer all our customers qualified personnel for sales, product training, timely service and software support as part of our continuing commitment to service.\n\nVoice Products, Inc. started in June 1990 and has been selling and servicing Dictation and Call Logging products in the Midwest for over 22 years. Voice Products is the largest distributor of Dictation and Call Logging in the Midwest and have more installations than any other reseller. We specialize in voice & video recording, speech recognition, computer assisted coding, court room recording, 911 call logging and interview recording systems.\n\nWe pride ourselves on Customer service and have more service personnel than any reseller in the Midwest. Our phone is answered by a human operator 24 hours a day, 7 days a week and 90% of the time you can talk directly to an engineer when you call.