Contact Center Manager
Berkley Technology Services
Company DetailsAre you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so,Berkley Technology Services (BTS)wants to meet you!BTS is the powerhouse tech arm ofW. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.Right Team. Right Technology. Simple and Secure.ResponsibilitiesWhat You'll DoAs ourCommand Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:Overseeing incident response, system monitoring, and SLA adherenceLeading enterprise event escalations and executive-level communicationsDriving process maturity, automation, and operational efficiencyHiring, mentoring, and developing top-tier technical talentCollaborating with SRE and infrastructure teams to enhance monitoring and toolingReporting on KPIs, system availability, and customer satisfaction metricsQualificationsWhat You Bring5+ years in a leadership role within aData Center,NOC, orSOCProven success in high-pressure, high-visibility environmentsStrong technical acumen and hands-on experience with tools likeSolarWinds,AppDynamics,Dynatrace,DataDog, etc.Exceptional communication, project management, and analytical skillsBachelor’s degree in IT, Computer Science, or related field (or equivalent experience)Experience withSRE principles,automation, andtooling optimizationis a plusWhy BTS?Be part of aFortune 500-backed tech teamwith global impactWork in a culture that valuesinnovation,growth, andemployee developmentEnjoy opportunities to expand your career into roles you never imaginedMake a real difference in how technology supports the future of insuranceThe Company is an equal employment opportunity employer. Job SummaryID: Date Posted: 1 year ago(9/11/ :25 AM)Company: Berkley Technology Services LLCPrimary Location: US-DE-WilmingtonCategory: Information Technology
- ...technology leaders come to thrive.Right Team. Right Technology. Simple and Secure.ResponsibilitiesWhat You'll DoAs our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise...SuggestedShift workNight shift
$111.84k - $174.75k
Job DescriptionAgilent is seeking a Production Manager to lead a team responsible for transforming previously owned analytical instruments... ...accessibility, please email ****@*****.*** or contact (***) ***-****. For more information about equal employment opportunity...SuggestedFull timeLocal area- ...Job Type Full-time Description Job Summary: The Center Manager will perform under the supervision of the Operations Manager and at times will take instruction and tasks from the Senior Director of Operations. The Center Manager will ensure donor suitability...SuggestedFull timeWork at officeFlexible hours
B Positive National Blood Services LLC
Wilmington, DE3 days ago $24.81 - $41.35 per hour
...based out of our Newark, DE financial center at 287 East Main Street Suite 105. Must... ...engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments... ...and company policies. Play a key role in managing risk by ensuring the team's adherence to...SuggestedHourly payFull timeTemporary workWork experience placementLocal areaWork visaFlexible hoursFulton Bank
Newark, DE3 days ago- B Positive Plasma - Wilmington is seeking a Center Manager to oversee daily operations, donor flow, and regulatory compliance at our Delaware facility. You will ensure product integrity, maintain SOPs, coordinate staff, and support quality assurance audits. Responsibilities...Suggested
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Mathnasium (ID: 2700307)
Chadds Ford, PA13 days ago - ...opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's Retail Banking organization, you will be based... ...required to participate in the application process, please contact us via email at ****@*****.***. Please include...Full timeTemporary workPart timeWork experience placementWork at office
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- ...responsible for supervising the day-today plasma center operations and staff to ensure efficient... .... You will report to the Center Manager. The Role In compliance with Standard Operating... ...Shares information with internal contacts with common desire to reach a solution Ability...Work experience placementImmediate start
CSL
Newark, DE4 days ago - ...Role: Supervises daily plasma center operations and staff to ensure efficient blood donation processes. Responsibilities: manage staffing, monitor donor flow, conduct error investigations, support performance appraisals, ensure compliance with SOPs, maintain safety and...
Scorpion Therapeutics
Newark, DE3 days ago - ...child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids,... ...families, teachers, state licensing authorities, community contacts, and corporate partners Use your business, sales, and marketing...Local area
- ...Job Description Job Description The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers...Work at office
$91.56k - $125.9k
...virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate... ...life-changing medicines. You will report to the District Manager and oversee the general management of employees assigned to the...Minimum wageFull timeTemporary workLocal areaShift workWeekend work$81k - $110k
...best. Stop and think: how would YOU put our drinks on every table? Position Description Reporting to the Maintenance Manager, the Supervisor Maintenance is responsible for providing leadership for the maintenance functions, ensuring proper preventive...Full timeWork experience placementLocal areaWorldwideFlexible hoursNight shiftWeekend workAfternoon shiftWeekday workRefresco
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- ...Project Director to oversee multi-million dollar projects. The role focuses on client service leadership, financial performance management, and team mentorship. Candidates should have 12 years of relevant experience, including 4 years of managing large-scale projects....
$35 per hour
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Wilmington, DE2 days ago- OverviewSalon Manager - BTCAt JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to
JCPenny
Wilmington, DE14 hours ago - ...Maintenance Manager Coordinate and manage the work of employees who repair and maintain buildings and facilities. Prepare work schedules... ...and grounds crew. Serve as first-line of communication contact for off-hour emergencies and may be part of a 24-hour on-call rotation...For contractors
CAPANO MANAGEMENT COMPANY
Claymont, DE14 hours ago $30 - $33 per hour
...Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference...For contractorsWork at officeImmediate startFlexible hoursWeekend workAvanath
Wilmington, DE2 days ago$55k
...salary ~ Dental insurance ~ Employee discounts General Manager – KidStrong (State) Do what you love, love what you do!... ...Jersey/CT/NY region is expanding rapidly, with 25-35 KidStrong centers planned in the next few years. We are looking for talented, enthusiastic...Weekend work- ...Job Description Job Description The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world...Work at office
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SP Associates
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AAA Club Alliance
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Regis Corporation
Wilmington, DE2 days ago - ...supervises maintenance staff and vendors, and ensures residents receive prompt, high-quality service. Reporting directly to the Property Manager, the Maintenance Supervisor helps drive property performance by ensuring the physical asset is maintained to the highest standards....For contractorsWork at officeAfternoon shift
BPG Real Estate Service
Wilmington, DE14 hours ago - Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end staff. You will help maintain efficient operations and a customer-focused environment. In this role, you will monitor ...
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