Field Application Engineer

Role: Field Application Engineer
Location: Milpitas, CA
Role Type: Full time

Job Description:
Field Application Engineer (FAE)
• This position will be responsible for supporting Solid State Drive controller products
for specific customers. This position will work closely with customers and
collaborate with core engineering team.


Essential Job Duties and Responsibilities:
• Competent to work independently with cross functional departments.
• Responsible for project managing including the technical relationship with the
assigned customer. The FAE should be the go-to person for customer's technical
contacts.
• Responsible for handling the first level for all technical matters including product
discussions, FA/debug, JIRA tracking/closure and project monitoring.
• Work with firmware/system/ASIC engineers on resolving customer issues


Minimum Requirements/Qualifications:
• Minimum 3+ years field support experience in semiconductor industry
• Proficient in verbal, written and presentation skill
• Familiar with system hardware design
• Good knowledge on schematic capture and PCB layout
• Strong ability to comprehend technical discussion and writing note/summary
• Must enjoy working with dynamic people and building client relationship
• Familiar with PC system architecture and Windows/Linux OS environment
• Experience in SSD system debugging and SSD firmware is a plus
• Good knowledge of NAND flash, SATA, PCIe and NVMe standard is a plus


Benefits, Rewards and Culture
Employees are eligible to be recognized in the following ways:
• Highly competitive salaries differentiated by performance
• Annual merit increases
• RSU for eligible employees
• Year-end bonus
• Invention and Patent Awards
• 401(k) Employer Matching
• Length of Service Awards
• We offer comprehensive health insurance plans for eligible employees and
dependents. There are plans to meet the needs of you and your family.

About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.