Front Office Associate - Durable Medical Equipment Technician

Overview Job Location: Carmel, IN 46032 Forté Sports Medicine and Orthopedics is consistently recognized as a leader in sports medicine and orthopedics within the Midwest. Forté has been providing care to athletes and active people of all ages for over 40 years and prides itself on how care is delivered. This is a destination employment location for dedicated health care workers seeking to advance their careers in their chosen field. Forté Sports Medicine - “The best place to get care AND the best place to give care!” Job Summary Forté Sports Medicine and Orthopedics is seeking a full-time, professional, customer-focused, and dependable DME associate to join our Durable Medical Equipment (DME) team located in Carmel, IN. This position serves a critical support role and is responsible for a wide variety of administrative duties. Responsibilities Provide a warm, professional greeting to patients and visitors while delivering high-quality customer service and representing the organization professionally and positively. Respond to patient inquiries and address a wide range of customer service needs. Contact patients to confirm equipment needs for scheduled surgical procedures. Review patient equipment prescriptions and submit for pre-certification as needed. Process and reconcile patient payments, including accurate collection of co-insurance and preparation of daily batches. Accurately enter charges and equipment usage into practice management systems. Maintain inventory control and organization of DME retail items. Manage inbound and outbound patient and clinic phone calls; manage incoming and outgoing fax communications. Ensure a clean, organized, and well-stocked storefront. Maintain excellent working relationships with physicians, clinic staff, leadership, and patients. Other administrative duties as assigned. Qualifications High School Diploma or equivalent required; Associates degree in healthcare related field preferred. Minimum of two (2) years of relevant experience in a healthcare setting required. Excellent customer service skills; detail oriented and highly organized. Strong verbal and written communication, time management, resourcefulness, and ability to multi-task. Adept with technology; understanding of medical billing or practice management software is a plus. Ability to work Monday–Friday, 8:00 AM to 5:00 PM, including closing shifts two to three days per week and participating in a rotating Saturday morning schedule. Work Environment This position is performed in a typical, professional medical office setting. Physical Demands Continuous walking, standing, speaking, listening, computer use, and phone use. Occasional sitting; lifting up to 50 pounds. Travel Some local travel may be required to various Forté locations in the Indianapolis area for coverage as needed. Equal Employment Opportunity Forté Sports Medicine and Orthopedics is an equal opportunity employer and drug-free workplace. #J-18808-Ljbffr