Patient Care Coordinator

POSITION SUMMARY
As an Aesthetic Care Concierge (ACC), you are the heart of our premier medical spa locations in Seattle, Kirkland, and Edmonds. Using exceptional communication and interpersonal skills, you will guide each patient through their aesthetic journey, ensuring they feel confident, comfortable, and well-supported. With a deep understanding of our aesthetic offerings, you will align patient goals with the appropriate treatments, products, and services- helping every patient look and feel their best.


Through patient education, service promotion, and outreach, the ACC plays a key role in driving the growth of the practice by creating genuine connections and sharing expert knowledge. The ideal candidate thrives on building relationships, delivering premium patient care, and demonstrating an entrepreneurial spirit with strong organizational skills. This role is more than a job, it's an opportunity to make a meaningful difference in people's lives while growing an exciting professional career.


If you're seeking a dynamic opportunity at a premier medical spa offering advanced cosmetic dermatology treatments, competitive compensation, and a robust benefits package, Pur Skin Clinic is the place to advance your career in a supportive and innovative environment.


KEY RESPONSIBILITIES:

• Ensure patients receive an exceptional experience from initial consultation through follow-up.

• Promote services through strategic patient outreach and follow-up to enhance engagement, retention, and satisfaction.

• Leverage expert knowledge to provide value-driven recommendations that optimize patient outcomes and practice performance.

• Optimize scheduling to ensure efficient and timely coordination of appointments, consultations, and treatments.

• Maintain accurate patient records, including consultations, sales, and follow-up communications.

• Facilitate seamless coordination between clinical teams and patients for a consistent patient journey.

• Uphold an orderly and well-kept space, enhancing the patient's experience throughout the med spa.

• Stay ahead of the curve on industry trends, new treatments, and product offerings to provide up-to-date information to patients.

• Flexibility to float to our Edmonds and/ or Kirkland locations based on clinic needs.

EXPERIENCE:

• Previous medical experience working in aesthetics, plastic surgery, cosmetic dentistry, or cosmetic dermatology preferred.

• Knowledge of HIPAA regulations and the ability to maintain patient confidentiality and privacy at all times.

• Strong background in patient education and customer service, with the ability to build rapport and trust quickly.

• Strong business acumen and superior organizational skills.

• Familiarity with aesthetic treatments, skincare products, and procedures is highly preferred.

• High school diploma or equivalent required.

• Flexible availability 40 hours/ week, Saturday's required

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.

• This position requires knowledge of various aspects of patient care.

• Must possess good organizational skills to balance clerical and clinical duties.

• This position requires frequent walking, sitting, standing, and bending.

• Frequent talking and listening when giving instructions and explanations.

• Frequent use of the clinic phone, computer, and other clinic technologies.

• Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

If you are passionate and looking to advance your career in a dynamic and innovative environment, we would love to hear from you! Apply now to join our team at Pur Skin Clinic.

REQUIREMENTS

• Previous medical experience in aesthetics, plastic surgery, or cosmetic dermatology practice.
• Strong business acumen with excellent organizational skills.
• Proven ability to manage confidential information appropriately.
• High school diploma or equivalent required
• Open availability

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.

• This position requires knowledge of various aspects of patient care.
• Must possess good organizational skills to balance clerical and clinical duties.
• This position requires frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Compensation & Perks

At AMP, we go beyond competitive pay by offering benefits and perks designed to support you both inside and outside of work:

• Health & Wellness - comprehensive medical, dental, and vision coverage to keep you feeling your best
• Future Security - retirement savings with employer contributions, plus life insurance and disability coverage
• Beauty Budget - enjoy exclusive employee perks on treatments, products, and services, with allowances that grow each year
• Career Growth - continuing education allowances, national training opportunities, and mentorship from industry leaders
• Community & Recognition - access to AMP's network of injectors and KOLs, plus recognition programs that celebrate your achievements
• Recharge Time - flexible PTO and holiday closures to support balance and well-being
• Shared Success - profit-sharing opportunities for eligible management and support staff

Our Culture

• Culture isn't just the way we work, connect, and succeed together. We've built an environment where:
• Teamwork comes first. You'll be surrounded by supportive, motivated teammates who want to see you succeed.
• Growth is constant. Whether it's career advancement, new skills, or personal development, we'll give you the tools to keep evolving.
• Community matters. Inside our clinics and beyond, we're committed to creating a space that's inclusive, welcoming, and built on trust.
• Celebrations are part of the journey. From AMP Rewards to team wins, we take time to recognize and cheer each other on.

Driven by Values

• Leadership - Lead the Way
• Excellence - Be the Wow
• Growth - Pursue Growth
• Integrity - Be Honest
• Community - Cultivate Community

Here, you're not just part of a workplace, you're a part of a family that's passionate about patient care, innovation, and making each day meaningful.

Work Environment

This role is based in a medical spa/clinical environment focused on safety, confidentiality, and superior service. Evening or weekend shifts may be required based on patient demand. Occasional travel for training or professional development may also be required

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.