Patient Services Representative (PSR)

OVERVIEW

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You’ll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey. We invite you to apply today.

SUMMARY OF JOB

This position assumes responsibility for answering phones, scheduling appointments, greeting patients upon arrival and gathering all personal data and insurance information and entering patient appointments, demographic information and visit/charge data into the office scheduling and billing system. Performs check in and check out office functions. Assists with other office duties as requested. Position also prepares referrals for HMO patients, collects fees for services rendered and completes the end of the day deposit records. Position supports clinical services provided in office and may perform basic health screening services with documented competencies.

CONNECTING TO MISSION:

All individuals within the scope of their position are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of the position, every job contributes to the challenge of providing healthcare. There is an ongoing responsibility for ensuring the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in our interactions with one another and in the service we provide.

RECRUITMENT REQUIREMENTS

• An inspiring, positive, get it done attitude

• Ability to problem-solve, improvise and implement in high pressure or time-sensitive situations

• Passionate about individualizing and ensuring a positive, meaningful experience

• Compassionate, sensitive and supportive of the emotional, spiritual, physical and health care needs of patients.

• Have a desire to build and develop relationships that enhance each individual’s health care experience beyond the health care environment.

• Impeccable communication and interpersonal skills.

• Creative and imaginative.

• Able to collaborate and work with a team of health care providers.

• Excellent computer/technology skills and application ability

• High school graduate or equivalent.

• Six months to one year experience as medical secretary/receptionist preferred.

• Able to maintain confidentiality.

EQUAL OPPORTUNITY

Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.