Call Center Representative
$21 - $23 per hourExpress Employment Professionals Defunct
Job Full Description Call Center Representative
We are seeking a professional and reliable Call Center Representative to join a fast-paced, high-responsibility environment. The ideal candidate will have strong communication and typing skills, a consistent work history, and the ability to handle sensitive calls with professionalism and attention to detail. Previous experience in a medical setting is highly preferred, but not required.
Location: Boston, MA
Pay: $21.00-$23.00/hour
Candidates with directly relevant experience, such as hospital switchboard or answering service experience, may be considered for a higher pay rate.
Schedule: Full-time, onsite. Four schedule options available.
Training: Monday-Friday, 10:00am-6:00pm for approximately 2-3 weeks
Schedule Options
This is an essential position within a 24/7 operation. Candidates must be reliable and available to work their assigned schedule, including some holidays and during inclement weather . All positions are fully onsite.
Responsibilities
#3368OS Waltham-Framingham, MA
3368
100 Crescent Road
Suite 3R
Needham Heights, MA 02494
We are seeking a professional and reliable Call Center Representative to join a fast-paced, high-responsibility environment. The ideal candidate will have strong communication and typing skills, a consistent work history, and the ability to handle sensitive calls with professionalism and attention to detail. Previous experience in a medical setting is highly preferred, but not required.
Location: Boston, MA
Pay: $21.00-$23.00/hour
Candidates with directly relevant experience, such as hospital switchboard or answering service experience, may be considered for a higher pay rate.
Schedule: Full-time, onsite. Four schedule options available.
Training: Monday-Friday, 10:00am-6:00pm for approximately 2-3 weeks
Schedule Options
This is an essential position within a 24/7 operation. Candidates must be reliable and available to work their assigned schedule, including some holidays and during inclement weather . All positions are fully onsite.
- First Shift: Monday, Tuesday, Wednesday, Friday and Saturday. Shift falls between 7:00am-6:00pm . Thursday and Sunday off.
- Second Shift: Monday, Tuesday, Thursday, Friday and Saturday. Shift falls between 2:00pm-11:00pm . Wednesday and Sunday off.
- Swing Shift: Tuesday, Wednesday, Thursday, Friday and Saturday. Shift falls between 10:00am-8:00pm . Sunday and Monday off.
- Swing Shift: Sunday, Monday, Tuesday, Wednesday and Thursday. Shift falls between 10:00am-8:00pm . Friday and Saturday off.
Responsibilities
- Handle inbound calls from patients and medical staff with professionalism and empathy
- Accurately document and manage sensitive information
- Provide clear, concise communication and support
- Navigate systems efficiently while maintaining attention to detail
- Maintain a high level of confidentiality at all times
- Remain professional and composed when handling sensitive or high-pressure calls
- Previous call center experience required
- Medical field experience highly preferred, but not required
- Hospital switchboard or answering service operator experience is a plus
- Strong phone presence and excellent communication skills
- Minimum typing speed of 40 WPM
- Demonstrated job stability and consistent tenure in previous roles
- Ability to work independently and learn quickly
- Comfortable handling sensitive and sometimes high-pressure situations
- Familiarity with medical terminology is a plus
- Reliable and responsible with the ability to meet the requirements of an essential position
- Must be available to work some holidays and during inclement weather
- Background check required
#3368OS Waltham-Framingham, MA
3368
100 Crescent Road
Suite 3R
Needham Heights, MA 02494
Vacancy posted 2 days ago
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