Patient Representative

Job Title Patient Representative/ PD31605A Work Schedule Monday - Friday 8:00 a.m. - 4:30 p.m. This is not a virtual position. Duties Coordinates patient complaints information integrates data into quarterly reports and generates data from the computerized tracking package as requested. Responsible for all patients concerns, issues and contacts for the VA Northeast Ohio Healthcare System and CBOC. Developing and coordinating internal review system to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements especially as they pertain to Patient Rights and Responsibilities. Understands fundamental problems and able to develop solutions logically and systematically Provides a channel through which patients can seek solutions to problems, concerns and unmet needs. Works with healthcare providers and administrative support staff throughout the medical center in preventing and resolving patient complaints. May assist with congressional and/or patient inquiry letters as requested by the office of the Director. Interprets the medical center mission, policies, procedures and available resource/services to the patient and present the patient problems, opinions and need to appropriate staff and management. Assist patients in understanding their rights in addition to their responsibilities. Acts to resolve problems, expedite services, or implement necessary corrective measures within established facility policies.