Customer Account Manager (UT/NV)

Position Description Tenna is searching for an experienced Customer Account Manager to join the team. The Customer Account Manager's two primary focuses are to act as trusted partners to our customers and advise them on how the Tenna platform can provide even more value than what was previously imagined. Our Customer Account Managers will work closely with their dedicated accounts to uncover potential unmet needs and proactively identify unsaid ways the Tenna platform can better serve its customers. Why Tenna? At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you?

Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now! Important: Candidates must currently reside in or be willing to relocate to one of the following states: Utah or Nevada Responsibilities - Actively manages a book of business to minimize churn and drive healthy growth by driving business value - Acts as a trusted advisor to assigned accounts, ensuring customers’ business processes and needs are fully met by the Tenna platform - Regularly consults with assigned customers to uncover potential unmet needs and proactively identifies unsaid ways the Tenna platform can better serve their customers - Helps customers drive product adoption, moving them along the maturity curve, and deriving value from our solution - Provides strategic and exceptional customer support to all assigned accounts - Challenges assumptions and perceptions of the Tenna platform. Encourages customers to rely on the capability of the platform and incorporate all aspects of their business within Tenna - Builds strategies to drive customer engagement, customer upsells, and retention. - Assesses customer data and qualitative insights to continuously iterate and improve our scaled customer success efforts - Engages with customers to gage the likelihood of renewals and identify the potential for product upsells - Leverages deep product expertise to share best practices on how customers may maximize value from their investment in Tenna. - Proactively troubleshoots and expeditiously resolves account issues via phone (or in-person) using our diagnostic tools. - Diagnoses symptoms of dissatisfaction within existing accounts and builds strategies to drive alignment with the business - Employs a “challenger mindset” when solving problems on behalf of customers, looks for creative and mutually lucrative solutions - Proactively manages the onboarding of assigned enterprise accounts and ensures onboarding processes are followed. - Delivers customer training sessions, providing answers to customer questions, and resolving user issues - Provides training to current customers, Sales Personnel, and other Business Managers on new functionality and features as they are released - Collaborates with and supports the broader Customer Success Team on customer issues, special projects, etc.