Helpdesk Data Entry Analyst
Apollo ITS
Helpdesk Data Entry Analyst
Location: Indianapolis, IN, 46204 Duration: 10+ Months Hybrid - onsite 3 days per week and 2 days remote 1st round webcam interview and final round in-person interview
Job Description: The Helpdesk Data Entry Analyst plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. This position serves as a key link between technology and end-users, assisting healthcare stakeholders in resolving system-related issues.
Key Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal use system functionality.
- Investigate and resolve duplicate patient records and incorrect merges in the immunization
- Utilize data tools and matching algorithms to identify and correct data integrity issues
- Document all support interactions in the ticketing system and maintain accurate logs
- Provide guidance to users on best practices for data entry and record management.
- Assist in testing system updates and enhancements.
Skills:
- Experience in a helpdesk or healthcare support role
- Experience with deduplication tools, data matching, or record linkage techniques
- Excellent communication and customer service abilities
- Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
- Strong analytical and problem solving skills
- Familiarity with immunization information systems (Nice to have)
- Experience working with state or local public health departments (Nice to have)
- Understanding of HIPAA and data privacy regulations (Nice to have)
Vacancy posted 1 day ago
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