Centralized Collections Associate

Job Description

Job Description

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Centralized Collections Associate

The Centralized Collections Associate is a key member of our remote operations team, responsible for overseeing rent collection and delinquency processes across a student housing portfolio. This role directly impacts property performance by supporting timely cash flow and ensuring compliance with company policies, Fair Housing standards, and local and state regulations. Success in this position requires a strong understanding of ledgers, eviction procedures, and account management, as well as the ability to communicate effectively with residents, guarantors, and site teams. The ideal candidate is highly organized, self-motivated, and experienced in site-level property roles.

Essential Duties & Responsibilities

• Monitor and manage accounts receivable across assigned properties, ensuring accurate and timely posting of payments, charges, move-out balances, and utility bill-backs.
• Lead the delinquency and eviction process, including issuing notices, coordinating legal filings, and ensuring compliance with Fair Housing as well as applicable county and state laws.
• Communicate effectively with residents and guarantors regarding balances, payment plans, and the overall collection process.
• Maintain organized, audit-ready financial records and assist with monthly closing procedures and reporting.
• Collaborate with onsite teams to verify ledger accuracy and support move-out reconciliations and security deposit refunds.
• Clearly explain account statuses and policies to stakeholders with professionalism and empathy.
• Work independently in a fully remote environment. No travel required.

Education & Experience

• 1+ years of site-level property management experience (leasing, assistant/community manager); student housing background strongly preferred.
• Solid understanding of general ledger functions and account reconciliation.
• Proficient in navigating county and state eviction procedures while ensuring adherence to Fair Housing laws.
• Exceptional organizational skills, strong written and verbal communication, and the ability to manage tasks independently.
• Proficiency in property management software and general computer systems.
• High school diploma or equivalent required; Bachelor's degree preferred.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

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