Business Development Manager

Job Description

Job Description

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

SUMMARY

The Business Development Manager (BDM) owns new logo acquisition for WSG. The tip of the commercial spear, hunting net-new clients, managing complex enterprise sales cycles from first conversation through signed contract, and handing off through a defined process of onboarding and added value gains to Account Managers and operations for delivery. Primary driver of WSG's top-line revenue growth through annual quota attainment for both revenue volume and margin quality.

PRIMARY RESPONSIBILITIES: 

  Prospecting & Pipeline Development

• Identify and pursue net-new client opportunities across target verticals, lines of business, and assigned geographies through all channels; cold-calling, in person, video/virtual, email, and other effective means of client acquisition. 
• Build and manage a qualified pipeline, meet data entry requirements, pipeline funnel/stage activities and conversion goals per and quarterly and annual goals and sales compensation plan 
• Partner with Sales Operations on targeted prospect list development, developing market intelligence, and outbound contact sequencing for optimal results. 
• Assist marketing efforts with industry knowledge and best practices for prospecting and lead scoring; along with knowledge and use of AI and other client acquisition tools. 
• Attend and follow up on industry events and conferences (e.g., Connex) to generate, cultivate, and close new opportunities
• Conduct client meetings, prepare presentations/communications, and discover solutions to close deals and manage successful client onboarding and retention to WSG
• Follow WSG’s sales process, training methods and SOP’s as applicable 
• Log all activity, contacts, and deal stages consistently in WAVES/WL

Deal Execution

• Lead discovery, proposal, and negotiation process on all assigned opportunities
• Coordinate with Sales Operations Coordinator for RFP and proposal support
• Engage Sales Operations early to validate margin before committing to client pricing
• Manage contract negotiations in partnership with BD Lead and Legal
• Ensure all commercial commitments (SLAs, scope, pricing) are operationally validated before contract execution

Handoff & Post-Close

• Execute a structured BD-to-CED handoff per plan (including added value gains during initial period) for every closed account, no knowledge loss
• Participate in internal rollout meetings to transfer client context to account management and operations teams 
• Ensure Account Manager is introduced and engaged before contract execution where possible
• Complete all required WAVES/WL win/loss entries and account setup documentation promptly

  KNOWLEDGE AND SKILL REQUIREMENTS:

• 3–5 years B2B sales experience, preferably in facilities management, commercial services, or related field
• Demonstrated track record of hunting and closing net-new enterprise accounts
• National travel as needed up to 25% including occasional nights and weekends per WSG’s travel policy
• Experience managing complex, multi-stakeholder sales cycles
• CRM proficiency required; Salesforce, MSD365, Zoho, WAVES/WL experience a plus
• Strong communication, negotiation, and executive presence skills
• Bachelor's degree preferred