Enterprise Patch Service Analyst

Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst Qualifications: 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role. Strong Analytical and communication skills with a focus on cross-functional collaboration. General support knowledge involving the Financial-Banking industry preferred. Responsibilities: Patch Management Support: Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support. Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment. KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise. Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise. Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM). Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts. Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability. Administer patch management support of servers, workstations and enterprise system devices. Maintain Incident, Task and Change support ticket assignments. Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work. Design, build and deploy packaged updates and application installs associated with patch vulnerability management. Perform EPS project work and cross-department collaboration efforts. Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability. Tool & Platform Competencies should include: #J-18808-Ljbffr Tata Consultancy Services Limited