Development Coordinator

Job Description

Job Description

Are you passionate about building relationships, organizing data, and helping mission-driven organizations thrive? At Our House, every donor interaction, volunteer connection, and fundraising effort helps create brighter futures for children and families experiencing homelessness. We are seeking a detail-oriented and enthusiastic Development Coordinator to support our fundraising, donor stewardship, communications, and special events efforts.

The Development Coordinator will coordinate the administration of the Bloomerang database and maintain accurate donor information, contributions, and acknowledgement (tax) letters. As a member of the Development team, this person will regularly interact with donors via mail, telephone, and email correspondence, as well as assist in the stewardship, cultivation, and management of donor records and information. The Development Coordinator also supports the team with the execution of the digital and direct mail campaigns as well as supporting the annual Gala. This position reports to the Chief Development Officer.

Duties and Responsibilities:

Database Management

• Manage Bloomerang database by ensuring accurate and timely records and data entry.
• Prepare weekly, monthly and ongoing reports of funding campaigns and donor activities.
• Create donor lists through Bloomerang queries and reports; create mail merges of constituent data; and produce other lists as requested by the Development team.
• Ensure uniform and consistent use of Bloomerang for recording relationship and giving activities.
• Work with Accounting team to reconcile gifts between Bloomerang and QuickBooks.

Administrative/Clerical

• Primary administrative support for the Development Department.
• Update Fundraising, Marketing, and Management dashboards monthly for board and executive leadership.
• Process and acknowledge gifts; generate and personalize donor acknowledgements on an ongoing basis.
• Maintain the development calendar, including deadlines, mailings, meetings, etc.
• Manage all administrative tasks associated with database strategy, and cultivation strategy (i.e. create invitations and manage RSVPs, manage event details).
• Respond to incoming emails and phone calls from donors and those interested in group activities or potential partnerships (redirect as needed).
• Record and acknowledge all in-kind gifts, working with the Community Engagement Manager.
• Manage Development Department inventory (letterhead, envelopes, brochures, office supplies, etc.).
• Other assignments given by Development team members as needed to ensure Our House is meeting development objectives while increasing donor pool and awareness in the community.

Donor/Volunteer Relations

• Research potential prospects and maintain categorized lists of potential supporters.
• Coordinate logistics for cultivation events and FR and Marketing Committee Meetings; (RSVPs, luncheon details, etc.); facilitate follow-up with attendees; work with Board Members and volunteers as appropriate.
• Work closely with the Community Engagement Manager to thank volunteers and record volunteer data.
• Conduct tours for donors and volunteers as needed at both locations.
• Participate in additional stewardship and cultivation efforts/events as needed.

Donor Communications

• Assist CDO in the development and execution of digital and direct mail fundraising campaigns, including donor segmentation, production timelines, content coordination, gift processing, performance tracking and stewardship communications.
• Work with the Chief Development Officer to implement a systematic and meaningful donor communication and stewardship program.
• Design flyers, social media posts, presentations, and more for fundraising campaigns.
• Assist in implementing strategies outlined in the marketing and communications plan.
• Take photos, videos, etc. as needed of agency activities to use for social media, marketing and stewardship activities and materials.
• Regularly schedule social media posts provided by Marketing Consultant and Programs Staff using Hootsuite.
• Create monthly donor newsletter highlighting recent awards, program activities, supply needs, volunteer opportunities, and more.
• Design flyers, social media posts, presentations, and more for marketing and fundraising campaigns.

Special Event Support

• Support pre, night of, and post event activities
• Manage event giving platform
• Working with the Gala committee, manage the annual Gala auction including procurement, donor outreach, item tracking, package development, auction preparation and administration, and event-day execution to maximize revenue and donor engagement.
• Provide support and guidance to gala committee and volunteers.
• Coordinate all check in and check out event activities.

Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of Our House.

Qualifications:

Education

• Bachelor's degree in business, marketing, or similar field required.

Experience

• Minimum of 2 years of experience in development operations.
• Experience with Microsoft Office, Bloomerang, GiveSmart, Mailchimp, FundraiseUp Canva, Hootsuite, and social media platforms preferred.
• Prior experience working in a human services environment preferred.

Schedule Requirements:

• In-office, 40-hour workweek, Monday through Friday during standard business hours.
• Possibility of Hybrid Work Schedule.
• Occasional overtime may be required during peak periods.
• This role may occasionally require evening and weekend availability to support events, deadlines, and organizational priorities.

Skills:

• Interpersonal Excellence: Demonstrates exceptional interpersonal skills, with the ability to build strong, respectful relationships with children, families, volunteers, and individuals from diverse backgrounds and life experiences.
• Organizational Strength: Skilled in managing multiple tasks independently with minimal supervision; highly organized with a strong ability to prioritize and plan effectively.
• Communication Proficiency: Excellent verbal and written communication skills; actively listens and responds with empathy and clarity.
• Technological Competence: Proficient in Microsoft Office Suite and other relevant software systems necessary for operational success.
• Professionalism and Accountability: Consistently models professionalism through appearance, punctuality, accountability, and a commitment to the mission and values of Our House.
• Team-Oriented Leadership: Contributes positively to team efforts; guides others with encouragement and integrity while upholding a spirit of collaboration.
• Solution-Focused Mindset: Actively seeks opportunities for improvement, offering thoughtful ideas and suggestions to support broader organizational goals.
• Commitment to Growth: Embraces lifelong learning and demonstrates a consistent desire for personal and professional development.
• Ability to handle sensitive and confidential information with integrity and discretion.

Physical Requirements:

• Ability to lift and carry up to 30 pounds.

• Prolonged sitting and typing are required.
• Regular use of hands and arms to operate standard office equipment.

Health Requirements:

• Proof of Tuberculosis (TB) test clearance required prior to employment.
• Must comply with any additional health screenings or vaccinations required by Our House or other regulatory agencies.

Work Environment:

• Team-oriented environment with regular communication across departments.
• Fast-paced, collaborative, and service-oriented, supporting both internal staff and organizational initiatives.

Salary Statement:

The estimated salary range reflects an anticipated range for this position. The actual salary offered is determined by considering each candidate's knowledge, skills, abilities, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.