Assistant General Manager

Job Description

Job Description

Description:

Assistant Manager: OWN THE SHIFT. LEAD THE TEAM.

Tim Hortons is coming to San Antonio — and we're looking for an Assistant Manager ready to help build something that lasts.

You don't just run a shift — you set the standard for every one that follows.

CO3 Brands is launching Tim Hortons in San Antonio, and we need an Assistant Manager who thrives in the energy of a grand opening and the discipline of day-to-day operations. You'll work shoulder-to-shoulder with the General Manager to recruit talent, build culture, and deliver guest experiences worth coming back for — every single visit.

The Assistant Manager (AM) is the General Manager's primary partner in running a high-performing restaurant. The AM leads day-to-day operations with confidence, ensures brand and quality standards are consistently upheld, and actively develops the team in the GM's absence or alongside them. This role bridges frontline execution and store leadership — the AM is the GM-in-training in all but title, and is expected to step into full store responsibility when needed.

Requirements:

Key Responsibilities

• Act as the GM's operational right hand — execute priorities, relay direction to the team, and ensure continuity when the GM is off-site.

• Participate in daily/weekly planning conversations with the GM on staffing, sales targets, labor, and quality goals.

• Take ownership of open action items and follow through without being prompted.

• Step into the GM role fully during absences, maintaining all standards and accountability.

• Supervise and direct Shift Leaders and crew across all dayparts, ensuring clear task assignment and accountability.

• Support the GM in onboarding, training, and developing new hires and Shift Leaders.

• Deliver real-time coaching, recognition, and corrective feedback on the floor.

• Help maintain a positive, inclusive, and motivated work environment.

• Participate in performance reviews and corrective action processes as directed by the GM.

• Ensure every guest interaction meets or exceeds CO3 Brands/Tim Hortons standards for accuracy, friendliness, speed, and cleanliness.

• Address and resolve guest concerns promptly and professionally; escalate to the GM when appropriate.

• Conduct regular floor and facility walkthroughs to verify standards are being maintained.

• Oversee proper execution of menu items, promotions, and limited-time offers per brand guidelines.

• Monitor speed-of-service targets (counter and drive-thru) and coach the team to meet them.

• Oversee opening and closing procedures, shift transitions, and daily checklists.

• Assign employees to positions based on skills, training level, and business volume.

• Perform and oversee daily inventory counts, waste tracking, and critical item checks.

• Supervise incoming product deliveries: verify temperature, quality, and expiration dates.

• Ensure food safety and sanitation compliance at all times — temperatures, labeling, FIFO, and cleanliness.

• Operate and coach proper use of all restaurant equipment; flag maintenance issues to the GM immediately.

• Use POS, inventory, and scheduling systems accurately and consistently.

• Assist the GM in monitoring daily sales, labor, and food cost performance against targets.

• Perform accurate cash handling: register reconciliations, safe drops, and daily banking per company procedures.

• Flag variances, discrepancies, or unusual trends to the GM immediately.

• Help control waste, portion adherence, and supply usage to protect food and paper cost targets.

• Support the GM in completing daily, weekly, and monthly reporting requirements.

• Enforce all brand standards, company policies, and regulatory requirements.

• Ensure the restaurant meets health, safety, and employment regulations at all times.

• Maintain a safe work environment — address hazards immediately, complete incident documentation.

• Secure the restaurant at close: verify all doors/windows are locked and the alarm is activated.

Qualifications & Skills

Required / Preferred:

• High School diploma or equivalent; some post-secondary education is an asset.

• 1–2 years of supervisory or shift leadership experience in food service, quick service, or retail.

• Demonstrated ability to lead a team, delegate effectively, and hold people accountable.

• Working knowledge of food safety, sanitation, and health regulations.

• Basic financial literacy: able to read daily sales/labor reports and act on variances.

• Strong communication and interpersonal skills — effective with crew, guests, and management alike.

• Comfortable using computers, POS systems, and scheduling or inventory tools.

• Flexible availability including early mornings, evenings, weekends, and holidays.

• Reliable transportation.

Working Conditions & Physical Demands

• Primarily on-foot and standing throughout shifts.

• Regular lifting of supplies and ingredients (up to ~50 lbs).

• Exposure to a range of temperatures (kitchen, freezer, hot equipment).

• Fast-paced, high-volume environment — must remain composed under pressure.

Performance Metrics / KPIs

The Assistant Manager's performance will be evaluated in partnership with the General Manager on:

• Speed-of-service results (counter and drive-thru)

• Guest satisfaction / survey scores

• Food safety and compliance audit results

• Labor scheduling accuracy and adherence to targets

• Shift execution quality and team readiness

• Cash handling accuracy

• Employee engagement and retention within their supervised team