Customer Service Rep II

CSC Customer Service Rep II

Pay Rate Range: $20/hour Temp to Perm: Temp w/ possible perm Length of Assignment: 6 months Work Location: Dallas, TX Work Schedule: Mon-Fri 830a-5p Parking Included: Parking Garage Interview Type: 2 rounds of interview - both virtual Certification/Degree Requirements: N/A Top Skills: 5 years of customer service exp preferred, phone/communication, multitasking Additional Notes: Possible remote if meets performance/quality standards

JOB SUMMARY

The Scheduling Specialist under general supervision and in accordance with established procedures, schedules Radiology/Imaging procedures. Makes adjustments to schedules as necessary to ensure maximum utilization of resources. Notifies appropriate personnel of scheduled dates and times and types of schedules for distribution.

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)

• Schedules time for Radiology/Imaging procedures as requested by referring Physicians to achieve maximum utilization of resources
• Contacts patients to confirm scheduled dates and times to confirm Radiology/Imaging schedule prior to actual day of procedures
• Adjusts schedules to utilize unused time due to cancellations and to accommodate patients in need of immediate or emergency procedures
• Contacts Radiology/Imaging Staff affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information provided by Physicians or Office Staff prior to scheduled procedure
• Prints schedules and distributes to appropriate personnel in the Radiology/Imaging Department
• Types memos and policy documents, prepares statistical summaries, and maintains the work area

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health