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Escalations Lead, Customer Service & Help Desk

Sharecare

Sharecare is seeking a Customer Service – Escalations team member in Atlanta, Georgia to handle escalated member concerns and provide Help Desk support. Responsibilities include responding to member inquiries and assisting the Customer Service team in resolving issues. The ideal candidate will have a GED or High School diploma, a minimum of 2 years of customer service experience, and excellent communication skills. This position offers opportunities for growth and effective teamwork. #J-18808-Ljbffr Sharecare

Vacancy posted 3 days ago
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