ServiceNow UI Architect

• We’re seeking an experienced ServiceNow UI Architect with strong UI Builder expertise to collaborate closely with the onshore ServiceNow and UX teams.
• This role involves active participation in sprints—developing, debugging, and providing real-time collaboration and troubleshooting as the sole onshore developer supporting a large offshore Accenture team.
• The project is at ServiceNow itself, focusing on a major internal SOM implementation, with potential future collaboration on product development initiatives. The ideal candidate will be based in or near Santa Clara, CA, and available to join in-person whiteboarding and design sessions with the ServiceNow team a few days per week.
• We’re looking for a professional with 5+ years of hands-on ServiceNow development experience, skilled in UI Builder (including custom Seismic widgets), Client and Server Scripting, Script Includes, and familiar with Service Portal, Flow Designer , Integration Hub, and REST Integrations. Additional advantages include Certified Application Developer certification and experience with CSM, Now Assist, and Agentic AI implementations.

Key Responsibilities

• Design, develop, and customize ServiceNow applications to address business requirements.
• Create and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
• Use UI Builder to create and configure modern, scalable user interfaces.
• Collaborate with stakeholders to understand requirements and translate them into technical deliverables.
• Support Customer Service Management (CSM) implementations through configuration, customization, and integration.

Cloud Hybrid is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Hybrid will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Hybrid require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract