Sales Advisor

Sales Advisor

Reports to: Manager & Assistant Store Manager

Location: Christiana Mall, Delaware

FLSA Status: Hourly, Non-Exempt

Work Type: On-Site

The 1916 Company is a premier luxury watch and fine jewelry retailer with showrooms and boutiques across the US, Collector's Lounges in major domestic and international markets, and four international offices 25 locations in total. We are committed to delivering exceptional client experiences and building teams of extraordinary individuals who share our passion for excellence and the world's finest timepieces and jewelry.

As a Sales Advisor, you are the face of The 1916 Company for every client who walks through our doors. You will build lasting client relationships, guide clients through a curated and personalized buying experience, process transactions with precision, and help maintain a showroom that reflects the caliber of the brands we represent. Success in this role means every client leaves not just with a product, but with a memorable experience they'll want to repeat.

Key Responsibilities:

• Deliver an exceptional client experience by building rapport, understanding each client's needs, and recommending the right products and services through consultative selling
• Develop and maintain an active client book through personalized outreach that builds long-term relationships and repeat business
• Support in-store and external events by inviting and communicating with your personal client base
• Contribute to a positive, collaborative team culture through professionalism, integrity, and a solutions-oriented approach

• Build and continuously expand product knowledge across all watch and jewelry brands carried by The 1916 Company through company-provided training and self-directed learning
• Stay informed on industry trends, brand heritage, and market changes to serve as a knowledgeable, trusted advisor to clients

• Process cash, credit, and other transactions accurately, honestly, and in compliance with company policy
• Operate the company's proprietary point-of-sale system accurately and independently.
• Follow all security, loss prevention, and safety protocols to protect clients, associates, and inventory
• Keep the workspace and showroom clean, organized, and presentation-ready at all times
• Report to scheduled shifts on time and remain through the end of each shift
• Complete additional duties as assigned

Qualifications:

• 13 years of luxury retail sales experience; jewelry and watch experience strongly preferred
• Demonstrated passion for luxury goods, craftsmanship, and client service
• Entrepreneurial self-starter with strong initiative and follow-through
• Strong written, verbal, and quantitative/analytical skills
• Proactive and energetic, with a results-oriented mindset suited to a deadline-driven environment
• Skilled at managing multiple client relationships simultaneously; strong team player
• Motivated, tenacious, and resourceful works independently and persists through challenges
• Excellent interpersonal and communication skills
• Strong organizational and time-management skills; able to prioritize and juggle multiple tasks under tight timelines
• Flexible and adaptable to evolving priorities and business needs
• Accountable takes ownership of results and how they are achieved
• Available to work weekends, holidays, promotional events, and other peak retail periods

EEO Statement: The 1916 Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.