Dispatch Supervisor

Dispatch Supervisor

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we're building a team that reflects those same values.

Are you a safety-focused, experienced Dispatch leader seeking your next opportunity? Do you enjoy working in a fast-paced environment with a strong customer service focus? We are hiring a Dispatch Supervisor to support our Ready-Mix concrete business in Irving, Texas. If you have strong knowledge of dispatching systems and excellent interpersonal skills, we want to hear from you!

You will oversee the scheduling and coordination of approximately 150 mixer trucks, 30 haul trucks, and 9 ready mix plants, while providing day-to-day leadership to the dispatch team. As a key connection point between dispatchers, drivers, plant operations, sales, customers, and management, you will ensure accurate scheduling, efficient resource utilization, and reliable, timely service for customers.

What you will be doing

• Provide daily leadership, coaching, direction, and support to the dispatch team
• Oversee order entry, truck assignments, scheduling, and dispatch coverage across operating hours
• Monitor live truck status, cycle times, delivery progress, plant capacity, and driver availability
• Proactively adjust schedules to respond to traffic delays, plant issues, customer changes, or urgent service needs
• Balance mixer truck, haul truck, driver, and plant resources to improve utilization and reduce downtime or delays
• Serve as an escalation point for dispatchers and customers on scheduling, delivery timing, and service concerns
• Partner with plant operations, sales, fleet, safety, and driver supervisors to ensure alignment between customer commitments and operational capacity
• Train dispatchers on systems, processes, policies, and customer service expectations
• Ensure accurate use of dispatch systems such as Command Alkon, Digital Fleet, or similar platforms
• Track and report key dispatch metrics, including on-time performance, truck utilization, cycle times, and service issues
• Recommend process improvements to improve efficiency, communication, and service reliability
• Support compliance with DOT / FMCSA requirements, company policies, safety standards, driver hours, and safe operating practices

What we would like from you

• 5 years of dispatch, logistics, transportation, or operations experience; ready mix concrete or construction materials experience would be considered an asset
• 2 years' experience leading, supervising, or acting as a lead dispatcher in a fast-paced environment
• Strong knowledge of dispatching systems; experience with Command Alkon, Digital Fleet, or similar systems is preferred
• Strong communication, customer service, and problem-solving skills
• Ability to make timely decisions under pressure while managing multiple priorities
• Strong organizational skills with the ability to balance customer needs, operational constraints, and fleet availability
• Familiarity with DOT / FMCSA regulations and driver hours-of-service requirements
• Ability to coach team members, support accountability, and foster collaboration across dispatch, drivers, plants, sales, and operations
• Demonstrated experience using data, reporting, and performance metrics to identify opportunities for improvement

Location and other key details:

• This is a full-time permanent position based at our Irving Office location
• The Dispatch Supervisor position requires a flexible and operationally focused work schedule to support the demands of the ready-mix concrete business
• Typical workdays begin early in the morning to align with plant startup and first customer deliveries and may extend into evenings, Saturdays, or peak production periods as business demands require
• Occasional travel to BURNCO plant sites; must be comfortable working in an industrial setting with PPE

• Successful candidates will be required to complete a criminal background check as part of the pre-employment process

Why BURNCO?

• Be part of a supportive, high-performing team that values your growth and success
• Annual performance bonus program that rewards your contributions
• Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
• Experience our inclusive, collaborative, and safety-focused culture
• Take part in team events, professional development activities, and community initiatives

Join us and be part of an organization that values safety above all. BURNCO offers a supportive and dynamic work environment where you can truly make a difference. With competitive compensation, comprehensive benefits, and opportunities for professional growth, BURNCO is where you can thrive while contributing to a culture of safety and excellence.

BURNCO is an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those chosen for an interview will be contacted.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.