Hospital Liaison

Hospital Liaison

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay, Advancement Opportunities, Medical, Dental & Vision Insurance, HSA Account w/Company Contribution, Pet Insurance, Company provided Life and AD&D insurance, Short-Term and Long-Term Disability, Tuition Reimbursement Program, Employee Assistance Program (EAP), Employee Referral Bonus Program, Social Recognition Program, Employee Engagement Opportunities, CALM App, 401k (with a matching program) / Roth IRA, Company Discounts, Payactiv/On-Demand Pay, Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays.

The Hospital Liaison is responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated facilities.

Responsibilities and Duties:

• Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
• Assists with in-hospital set-ups for home-going oxygen and other home-going modalities.
• Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff.
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility.
• Markets our services to the Case Managers and other potential referral sources within the designated facility.
• Maintains open communications with all referral sources and documents with whom and with what frequency.
• Other duties as assigned.

Qualifications:

• Education: Graduate of an accredited high school or GED equivalent.
• Experience/Knowledge/Skills/Physical Requirements: One year (minimum) of progressively responsible medical customer service experience. Knowledge and understanding of intake implications of industry change. Excellent skill sets in communication and customer relations. Detail oriented with excellent interpersonal and organizational skills (a TEAM player). Must be able to perform extensive driving as required for the position. Must possess a valid driver's license. Must be able to lift and carry up to 50 pounds. Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday. Must be able to safely operate equipment and follow all safety protocols.