OPERATIONS ANALYST I

Operations Analyst I - 64005242This position requires daily in-office work. This requisition may be used to fill multiple positions. Your specific responsibilities include:Enrollment Processing – Maintain working knowledge of standard operating procedures to review, evaluate process and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry.Enrollment Issues Resolution - Utilizing standard operating procedures, the incumbent will regularly perform audits of the Florida SHOTS database and identify enrollment issues and either resolve the issue or report to the supervisor the issue with reasons and timeliness. Enrollment roster is to be reviewed once a month or more often, and resolutions are to be completed prior to the enrollment or issue expiration dates.Enrollment Support – Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the Incumbent will properly resolve issues for end-users and report the findings. Timely response to communications is two business hours with a direct response or forwarding to supervisor.Training Support- The Incumbent will assist with the training of end-users, including development and maintenance of web-based training and user manuals and end-user coaching. Web-based training and user manual support is to be coordinated to ensure the products are ready for deployment with the associated release.Administrative Support - Working within standard operating procedures, the incumbent will provide support in the administrative aspects of the Florida SHOTS system, including timely record scanning, filing, and organization maintenance.Enrollment Documentation - The incumbent will periodically review standard operating procedures and recommend updates to supervisor based on system and process changes.Required knowledge, skills, and abilities include:Knowledge of methods of data collection and analysis. Ability to collect, evaluate and analyze data. Ability to organize data into logical format for presentation in reports, documents, and other materials. Ability to conduct fact-finding and solve research. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships.Qualifications: Minimum: High School Diploma or equivalent. Preferred: One year of experience working in an immunization and/or healthcare organization. One year of experience working with Florida SHOTS. One year of experience using a multiline telephone system.Where you will work: Tallahassee, Florida