Senior Manager Owner Support Resources

Job Title Senior Manager, Owner Support Resources Reports To Senior Director, Force Account Implementation Location 2 Broadway Hours of Work 8:30 AM to 5:00 PM or as required (7.5 HR/ DAY) Job Summary The Senior Manager, Owner Support Resources is responsible for coordinating, evaluating, and optimizing MTA force account resources in support of the MTA Capital Program. This position plays a critical part in ensuring the effective deployment of New York City Transit Authority support personnel and equipment, including construction flaggers and work trains, for a large portfolio of MTA Construction and Development (C&D) capital projects. The ideal candidate is a strategic thinker and collaborative leader who thrives in a fast‑paced environment, excels at building relationships across departments and agencies, and is committed to driving operational efficiency and process improvements. Responsibilities Project planning: coordinate the planning and implementation of construction flaggers to support track access for a portfolio of MTA C&D capital projects. Stakeholder coordination: collaborate with C&D Delivery teams and contractors to align resource projections with project milestones and service delivery requirements. Application rollout and training: support the development and rollout of the Work Train Management System (WMTS) and enhancement of the TA Labor Construction System (TLCS) applications, the MTA tools for planning and allocating the work trains and construction flaggers that support track access for capital projects. Team leadership: supervise and develop a team of Analysts, fostering a culture of collaboration, transparency, and data‑driven problem‑solving. Process improvements: contribute to the refinement of processes, applications, and tools to maximize track access utilization, force account resource fulfillment, and construction productivity. Education and Experience Bachelor's degree in Transportation, Urban Planning, Business, Public Policy, Construction Management, Finance/Economics, or a related field. Master's degree in Transportation, Urban Planning, Business, Public Policy, Construction Management, Finance/Economics, or a related field preferred. Minimum of 7 years of experience in Transportation, Construction, Infrastructure, Finance, Planning, or a related field. Minimum of 3 years of managerial experience. Familiarity with the MTA's operating agencies and their construction support resources. Knowledge of construction resource management and experience with resource planning and prioritization. Knowledge of transit force account practices, procedures, systems, and applications. Knowledge of MTA force account systems and applications, including TA Labor Construction System (TLCS), Track Access Management System (TAMS), and Work Train Management System (WTMS) preferred. Excellent collaboration and negotiation skills. Excellent organizational and presentation skills. Excellent communication and interpersonal skills. Demonstrated supervisory and leadership capabilities. Demonstrated ability to problem‑solve creatively. Demonstrated ability to work with all levels of an organization. Demonstrated ability to work effectively in a high‑profile, high‑pressure, fast‑paced environment. Demonstrated ability to communicate effectively with key internal and external stakeholders. Demonstrated proficiency in Microsoft Office Suite or similar applications, i.e., Word, Excel, PowerPoint, and Outlook. Benefits Commuting Made Easy – Enjoy a complimentary MTA transportation pass and access to tax‑advantaged commuter benefits. Premium Health Coverage at Low Cost – Access high‑quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans. Secure Your Future – Build long‑term financial security through pension plans and retirement savings accounts designed for eligible employees. Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments. Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most. Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to your growth. Educational Investment – Pursue your career goals with in‑house training and professional development, tuition reimbursement support, and partnerships with educational institutions. Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources. Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services. Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority