Mortgage Servicing Document Specialist

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

At Broadview Federal Credit Union, we believe banking should feel personal, supportive, and rooted in trust. Behind every mortgage we service is a member who has placed their confidence in us—and that’s where you come in.

As a Mortgage Servicing Document Specialist, you’ll play a critical role in ensuring a seamless final step in the mortgage journey. From document completion to lien release, your work ensures accuracy, compliance, and peace of mind for our members.

If you’re detail-oriented, collaborative, and take pride in doing things right the first time, this is an opportunity to make a meaningful impact in a member-focused, hospitality-driven organization.

What You’ll Do

In this role, you’ll help bring each loan to completion by ensuring all final documentation is accurate, complete, and properly recorded.

• Review, track, and process final mortgage documents including recorded mortgages, titles, and insuring documents

• Prepare and confirm mortgage discharges in accordance with county requirements

• Ensure mortgage liens are properly released once loans are satisfied

• Monitor outstanding documentation and proactively follow up with title companies, county offices, and internal partners

• Maintain accurate records and tracking systems for document status and fees

• Research and resolve discrepancies, ensuring all documentation meets regulatory and investor requirements

• Partner with internal teams, borrowers, and external vendors to answer questions and support a seamless experience

• Support departmental operations and serve as backup for related mortgage servicing functions

What You Bring

• High School Diploma or General Equivalency Diploma (G.E.D.) is required

• 1+ years of experience in mortgage operations, loan documentation, or post-closing processes

• Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment

• Clear, professional communication skills when working with members, partners, and colleagues

• Knowledge of mortgage documentation, lien release processes, and regulatory requirements preferred

• Experience with systems such as Encompass, MSP, or Fiserv DNA is a plus

• A proactive, solutions-oriented mindset

What Sets You Apart

At Broadview, we hire for more than technical skill—we look for individuals who bring our hospitality mindset to life.

• You take ownership and follow through

• You approach every interaction with professionalism and care

• You value teamwork and collaboration

• You look for ways to improve processes and the member experience

Starting Compensation: $20.00 - $22.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at View email address on click.appcast.io